Location:
HHS Home Office
Pay Rate:
Salary - Salary Plan, 65,000.00 USD Annual
Work Shift:
Job Description
Location: Remote (US)
Pay: $65,000–$70,000 per year
Anticipated Start Date: January 2027
Keep HHS’ recruiting engine running smoothly by providing first-line support for Workday Recruiting, our applicant tracking system, and the sourcing and screening tools our recruiters rely on every day. This fully remote role trains and supports new recruiters, resolves system issues, and helps maintain clean, compliant candidate data so our recruiting team can focus on finding great people. We’re interviewing now for a January 2027 start.
Responsibilities
Responsibilities
Provide first-line resolution of Workday Recruiting tickets and troubleshoot routine recruiter issues, escalating complex cases as needed
Support day-to-day system questions from recruiters and operators, including access, navigation, and general troubleshooting
Deliver hands-on training and setup for Workday and other recruiting platforms
Provide ramp-up support and shadow new recruiters during their first weeks to reinforce proper system use and procedures
Review candidate prescreening results daily and flag discrepancies or concerns to systems leadership
Assist with routine recruiting reports and data requests, often on quick turnarounds
Assist systems leadership with Workday release testing and validation as capacity allows
Partner with recruiters and operators to reinforce proper system usage and best practices
Skills
Technical Aptitude: Comfortable learning new software systems and platforms quickly
Data Skills: Comfortable working in spreadsheets to clean, organize, and summarize data under tight deadlines
Attention to Detail: Ability to manage repetitive, process-driven tasks accurately
Communication: Effective written, spoken, and non-verbal communication, including the ability to explain systems to non-technical users
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Decision Making: Sound judgment on when to resolve an issue independently and when to escalate
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Business Ethics: Demonstrate integrity, respect, and discretion when handling candidate and employee information
Organization: Ability to effectively manage tasks in a fast-paced environment
Requirements
1–2 years of experience supporting, troubleshooting, or training others on software systems in any industry
A technically driven mindset with the ability to learn new platforms quickly and work independently after training
Strong spreadsheet skills (Excel or Google Sheets), including sorting, filtering, lookups, and pivot tables, with the ability to turn around data requests quickly and accurately
Reliable high-speed internet and a quiet, dedicated workspace
Not Required But a Big Plus
Experience with Workday (Recruiting or HCM) or another ATS such as iCIMS, Greenhouse, Lever, or Taleo
Experience in HR systems or recruiting operations
Experience as an ATS super-user, trainer, or point of contact for a recruiting team
Degree in Information Systems, Computer Science, Human Resources, Business Administration, or a related field
Experience in a healthcare or high-volume recruiting environment
Familiarity with Indeed, LinkedIn Recruiter, or similar sourcing platforms
Build Your Career in Recruiting Technology.
This role is designed to grow with you. As your Workday expertise deepens, you’ll take on a larger part in evaluating and testing Workday’s semiannual releases and in implementing new features that shape how our recruiting team works.
What We Offer
Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee assistance program (EAP)
Employee resource groups (ERGs)
Career development and ongoing training
Important to Know
This position has…