Company :
Highmark Inc. Job Description :
JOB SUMMARY
This job manages the executive positioning, strategic, and change management including communications that enhances the organizations brand, mission, and vision for its employees, stakeholders, and customers. This leadership role is responsible for the operation and alignment of direct reports within budgetary and strategic constraints. This includes the planning, organizing, and controlling of their resources to ensure that proper skill to task alignment is carried out, for the most effective and efficient completion of tasks. The incumbent will be responsible for consulting and providing leadership, guidance, and oversight for the work done by staff members, as well as proactively growing the staff’s skillsets. The candidate will be responsible for building executive and employee relationships, as well as assist with external relationships with stakeholders and vendors. Candidate will serve as primary support for executive leadership team. The candidate will be responsible for organizing and advancing company strategy by delivering, engaging, educating on effective communication strategies and change management communications. This role must champion and deeply embrace positive change management practices and methodologies to support change for our organization and customers. This role must have experience in change management communications.
This is a hybrid based role in Pittsburgh, PA - 3 days a week onsite. T, W, TH.
ESSENTIAL RESPONSIBILITIES
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Plan, organize, staff, and direct the day-to-day operations of the team, and develop and implement policies, guidelines, and programs as necessary; may have budgetary responsibility and authority.
Serves as key member of planning, and communications department’s management team, contributing to annual strategic plans and directing messaging development.
Manage crisis situations and works with business partners to implement strategic, rapid response plans.
Consults with executive leadership to develop effective strategies, including communications, messaging, and communication channels that support and drive engagement and organizations mission, vision, and goals .
Serves as one of the organizations lead writers and consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees/stakeholders, and goals.
Oversees strategic direction for internal communication channels such as, intranet, communication campaign managers, electronic bulletin boards, etc., as well as strategic direction for the integration of any communication channels and spearheads new and unique formats.
Owns the communication analytics. Develops recommended reporting strategy to senior and executive leadership. Oversees communication benchmarking, best practices, and trends to help drive strategic and change communication direction.
Oversees the execution of communication strategies and change management plans for operational changes within the organization.
Other duties as assigned or requested.
EDUCATION
Required
Bachelor's Degree
Substitutions
6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
None
EXPERIENCE
Required
7 years in Health Care, Health Insurance, Information Technology and/or large corporation communications related field
5 years of Managing large communication programs in corporate environments, as well as an internal and/or external spokesperson
5 years Change…