Company :
Highmark Health Job Description :
JOB SUMMARY
*If you are located within a 50 mile radius of our Pittsburgh Office or Buffalo NY office this will be a hybrid role requiring in office 3 days a week (T/W/Th)
The Product Manager is responsible for defining and advancing the strategy, roadmap, and performance of a portfolio of clinical programs and care management solutions that improve member outcomes, enhance the healthcare experience, and drive business value. This role serves as the primary connector between business, clinical, operational, analytic, and technology teams to identify opportunities, develop solutions, and ensure delivery of products and programs that support Highmark's Living Health strategy.
The Product Manager owns the end-to-end lifecycle of assigned products and programs, from opportunity identification and business case development through launch, optimization, measurement, and ongoing portfolio management. The role requires strong healthcare domain expertise, strategic thinking, data-driven decision making, and the ability to influence cross-functional stakeholders across a complex healthcare ecosystem. This position focuses on ensuring that we are building the right products, capabilities, and member experiences to improve health outcomes, reduce avoidable costs, simplify healthcare navigation, and increase member engagement.
Key Responsibilities
Define product strategy, vision, and roadmaps for clinical programs, care management solutions, and supporting capabilities, ensuring alignment with business priorities and member needs.
Lead products and programs through their entire lifecycle, from opportunity identification and business case development through implementation, measurement, optimization, and retirement.
Partner across clinical, operational, analytics, technology, digital, and vendor teams to align priorities, drive execution, and deliver business and member outcomes.
Design and evolve clinical programs, member journeys, and engagement strategies that improve health outcomes, member experience, quality performance, and affordability.
Establish success measures, monitor product performance, and leverage data, analytics, and market insights to drive continuous improvement and value realization.
Serve as the voice of the member, customer, and business while influencing stakeholders, managing competing priorities, and leading strategic decision-making across the portfolio.
ESSENTIAL RESPONSIBILITIES
Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value. Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
Represent the product in all governance meetings.
Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
Serve as accountable owner for the sets of products/tools within the designated portfolio.
Identify and drives both cross-product and cross-customer value and shared learnings.
Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.
Other duties as assigned.
EDUCATION
Required
Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree
Preferred
None
EXPERIENCE
Required
3 years of Product experience
To Include:
3 years with the Software Lifecycle
1 year of Advanced domain experience
Preferred
Experience leading cross-functional initiatives in a matrixed environment.
Strong analytical, strategic planning, and business case development skills.
Experience working with healthcare data, performance…