Company :
enGen Job Description :
JOB SUMMARY
This position supports the technical and administrative functions of IT governance and operations within IT Infrastructure. The role partners with technical teams, capability managers, and organizational leaders to gather requirements, analyze operational data, maintain governance processes, and deliver accurate, actionable reporting.
The successful candidate will combine strong technical aptitude with excellent administrative execution, with responsibilities including developing and maintaining dashboards, reports, trackers, documentation, service metrics, risk and compliance records, and operational communications. The position also supports requirements analysis, testing, root-cause analysis, process improvement, task automation, and the development of business cases and recommendations.
This role requires the ability to organize complex information, coordinate work across multiple teams, validate data with subject-matter experts, manage recurring reporting activities, and communicate findings clearly to technical and nontechnical audiences. The candidate should be comfortable working across IT service management, infrastructure, governance, reporting, risk management, and emerging technology initiatives, including the responsible use of AI and automation.
ESSENTIAL RESPONSIBILITIES
Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
Other duties as assigned or requested.
EXPERIENCE
Required
Information Systems or Technology
Preferred
Workflow automation, task automation, AI-assisted analysis, or process improvement
Technical and nontechnical communications
ServiceNow or another IT service management platform
Dashboard development and maintenance
Data analysis
Meeting hosting and presentation
Creating technical documentation
Lean/Six Sigma
Health Insurance or Healthcare Industry
SKILLS
Basic Analytical Skills
Basic Problem-Solving
Basic Communication Skills
Additional Skills:
Basic AI skills
EDUCATION
Required
Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
None
Preferred
Master's degree in Business Administration, Business Management, Information Systems or related field
LICENSES or CERTIFICATIONS
Required
None
Preferred
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)
COBIT
Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office selling products/services (sales…