Compensation Range
$51,568.82 - $66,071.75
Please note: This job opening may close earlier than the stated date, due to high candidate volume. If interested, we encourage you to apply as soon as possible.
Who We Are:
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You'll join a diverse team of over 1300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!
Our Core Values:
Stewardship: We manage the city’s resources responsibly and make decisions that sustain High Point’s future. In other words, we take care of what we have today to build what we’ll need tomorrow
Welcoming: We create a friendly, open environment where residents, partners, and visitors feel valued and embraced. We want everyone who connects with High Point to feel welcomed, like they belong here.
Integrity: We act with honesty, transparency, and ethical responsibility in everything we do. That means doing what’s right – even when no one’s watching. This is how we earn our community’s trust.
Productivity: We stay focused on results, fostering creativity, innovation, and outside-the-box thinking. We don’t just get things done – we find smarter, better ways to do them.
What We Offer:
The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefit package for full-time employees which include but are not limited to:
A guaranteed life-long monthly pension, once vested after 5 years of service
401K and 457B Retirement Plans
PTO earned within first year
13 Paid Holidays per year
Tuition Reimbursement Plan
Competitive medical, dental, and vision plans effective day one
What You'll Do:
As a key member of the Environmental Services Department, the Environmental Services Technology Coordinator oversees the department's technology systems, software applications, training initiatives, and operational communications. This position serves as the department administrator for Routeware and related technology platforms while ensuring accurate customer account management, work order processing, reporting, and communication between office and field personnel.
The Environmental Services Technology Coordinator works closely with management, Information Technology, Finance, Customer Service, and operational staff to improve efficiency through technology, training, and continuous process improvement.
________________________________________
Essential Tasks & Responsibilities:
Technology Administration
Serve as the department administrator for Routeware and related Environmental Services software.
Configure and maintain Routeware users, permissions, routes, assets, and system settings.
Coordinate software upgrades, testing, and implementation.
Evaluate new software and technology solutions that improve departmental efficiency.
Coordinate technical support with Information Technology and software vendors.
Assist with GIS integration, mobile devices, GPS systems, and vehicle technology.
Partner with Code Enforcement to support the use of surveillance cameras for illegal dumping enforcement.
Training
Develop department technology training programs.
Train employees on: Routeware
Mobile tablets
GPS technology
Work order software
Customer service software
City technology systems
Develop Standard Operating Procedures (SOPs).
Create user manuals and training documentation.
Coordinate required departmental technology training.
Assist with onboarding and orientation of new employees.
Customer Service Operations
Verify customer accounts.
Review service requests for accuracy.
Coordinate service changes.
Update customer…