Position Summary
The Customer Service Regional Sales Manager is responsible for increasing Coperion’s market share for service-related products within assigned regions and accounts. Success is measured by customer satisfaction and achievement of established sales and margin targets.
Who We Are
Coperion ( www.coperion.com ) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.
Hillenbrand ( www.hillenbrand.com ) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.
solutions for their customers.
Essential Duties and Responsibilities
Sales
• Meet or exceed annual sales and margin targets for the assigned region.
• Develop account strategies to maximize sales of service products to major assigned accounts.
• Work with customers to identify spare parts needs and opportunities for upgrades, long-term maintenance, field service, process consulting, refurbishing, and modernization.
• Initiate, review, and approve firm quotations for assigned customers and follow up in accordance with department guidelines.
• Monitor the status of all open sales orders for assigned accounts.
• Maintain regular communication with assigned accounts and an overview of ongoing field service, upgrade, and expansion activities.
• Collaborate with the team to improve the quality of standard service quotations and correspondence.
• Monitor and document customer and competitor activity for assigned accounts in accordance with department policy.
• Develop strategies to regain lost market share within assigned accounts.
Service
• Collaborate with sales, engineering, process, and field service teams to align company capabilities with customer needs and provide a consistent point of contact.
• Assume responsibility for coordinating service support for each machine within the assigned area.
• Maintain accurate information on the status of all Coperion equipment operating at assigned accounts.
• Improve the overall level of service provided to assigned accounts.
Supervisory Responsibilities
N/A
Skills and Experience
• A minimum of five years of engineering, service, or sales experience with Coperion products or closely related products is preferred.
• Ability to read and interpret engineering reports, technical documentation, office procedures, and operating manuals.
• Ability to write clear, concise routine correspondence and comprehensive documents, including service agreements, studies, and proposals.
• Ability to communicate effectively with customers and employees.
• Knowledge of Microsoft Word, Excel, and PowerPoint; familiarity with QAD and SAP is a plus.
• Ability to define problems, collect data, and draw valid conclusions.
• Ability to work independently.
• Ability to conduct market research and develop customer relationships.
Education
College degree required; a degree in Mechanical or Chemical Engineering is preferred.
Travel
25%-50%
Physical Demands
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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