Director, Mobile Key Cutting Van Sales & Operations
Hillman is seeking a results-driven Director, Mobile Key Cutting Van Sales & Operations to lead and grow our mobile automotive key cutting and programming business. This is a highly visible, hands-on leadership role responsible for accelerating sales, expanding into new markets, strengthening customer relationships, and ensuring consistent operational execution across a geographically dispersed mobile fleet.
This is a working manager position for a leader who is equally comfortable developing growth strategies, meeting with customers, analyzing performance, visiting field operations, and working alongside Regional Managers and frontline teams to solve problems. The Director will have responsibility for sales execution, field operations, fleet and logistics coordination, route optimization, financial performance, and leadership development.
Frequent travel of up to 70% is required to support customers, field teams, market launches, and operational improvement initiatives. Located near a major Airport is a plus.
What You’ll Do
Drive Sales and Market Growth
Develop and execute sales strategies that increase revenue, profitability, customer retention, and market share.
Identify and pursue new business opportunities with automotive dealerships, rental car companies, fleet operators, locksmith networks, automotive service organizations, and other strategic partners.
Build and maintain strong relationships with key customers, decision-makers, and industry partners.
Establish sales targets, territory objectives, and performance expectations across all markets.
Analyze customer trends, competitive activity, pricing, service performance, and market conditions to identify opportunities for growth.
Participate in customer meetings, business reviews, contract discussions, and negotiations.
Support the successful launch and expansion of mobile key cutting services in new geographic markets.
Lead Field Operations
Provide hands-on leadership for mobile key cutting and programming operations across multiple markets.
Regularly visit field locations and ride along with mobile teams to evaluate performance, understand operational challenges, and identify improvement opportunities.
Lead Regional Managers and other field leaders while creating a culture of accountability, urgency, safety, customer service, and continuous improvement.
Establish consistent operating procedures, productivity standards, service expectations, and performance metrics.
Monitor sales, service, labor, fleet, and financial results, and take corrective action when performance falls below expectations.
Resolve complex customer and operational issues while ensuring a consistent, high-quality customer experience.
Recruit, coach, develop, and retain strong field leaders and support succession planning for critical positions.
Lead onboarding, training, and capability-development programs related to sales, operations, automotive key technology, equipment, safety, and customer service.
Manage Logistics and Mobile Fleet Performance
Oversee the logistics required to support a mobile, route-based service operation.
Partner with internal teams to ensure vans, tools, equipment, technology, inventory, and supplies are available where and when they are needed.
Optimize route planning, territory coverage, technician scheduling, and vehicle utilization to improve productivity and customer response times.
Support inventory planning and replenishment processes to reduce shortages, service disruptions, and excess inventory.
Coordinate resources for new-market launches, including fleet deployment, staffing, training, equipment, inventory, and customer implementation.
Identify and implement scalable processes that improve service delivery, reduce operating costs, and support continued business expansion.
Own Business and Financial Performance
Manage budgets, forecasts, capital investments, resource allocation, and profit and loss…