As the Hotel Operations Manager at Hind Management, you will play a pivotal role in ensuring the smooth day-to-day operations of our hotels. You will provide hands-on operational leadership and oversight across key departments, including Front Office, Housekeeping, Food & Beverage and Guest Services, with a strong focus on enhancing guest satisfaction, maintaining high service standards and driving operational efficiency. Food & Beverage will be a key area of focus, working collaboratively with the Restaurant Manager and Executive Chef to strengthen operational performance, identify and maximise revenue opportunities, and drive commercial growth while delivering an exceptional guest experience. Previous experience in Food & Beverage operations would be an advantage
Your leadership and operational expertise will be essential as you work closely with department heads to develop and implement strategies that improve overall hotel performance. You should have a keen eye for detail, excellent problem-solving skills, and a passion for hospitality that inspires your team to deliver exceptional service.
This is a full-time role of 40 hours per week. The salary for this role is $80,000-$85,000 per annum.
Key Responsibilities:
Manage the daily operations of the hotel, ensuring all departments run smoothly and efficiently
Work collaboratively with the Restaurant Manager and Executive Chef to drive F&B operational excellence, maximise revenue opportunities and enhance the guest experience.
Collaborate with department heads to implement best practices and achieve operational goals
Monitor guest satisfaction and implement improvements to enhance the guest experience
Conduct regular inspections of hotel facilities and services to maintain high standards of quality
Assist in the development and management of budgets, ensuring financial goals are met
Lead, motivate, and train staff to ensure optimum performance and service delivery
Resolve guest complaints and issues in a timely and satisfactory manner
Ensure compliance with health, safety, and legal regulations
Stay updated on industry trends and local market conditions to identify new business opportunities
Requirements
NZQF Diploma (ANZSCO Skill Level 2), OR at least three years of relevant work experience in hotel operations management across front office, food and beverage and housekeeping may substitute for the formal qualification
Strong knowledge of hotel management principles and practices
Experience or willingness to learn F&B operations
Passion for revenue generation and ideas specifically around promotions and upselling
Excellent leadership and team management skills
Proven ability to deliver exceptional customer service
Demonstrated financial acumen and budget management experience
Ability to analyze operational performance and identify areas for improvement
Strong communication and interpersonal skills
Proficiency in MS Office; familiarity with hotel management software (PMS) is a plus
Flexibility to work in a fast-paced environment and handle multiple tasks
A degree in Hospitality Management or a related field is preferred
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
Wellbeing programme including Health insurance discounts
Excellent reward & recognition events
Long service and anniversary gifts and benefits
Staff, family and friends rates within our network of hotels
Paid training and individual Employee Development Plans
Life insurance cover after successful probation period
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We…