We're looking for a Sales Quality and Coaching Manager to own the quality and performance of the SDRs Hire Overseas places with a B2B sales intelligence platform client. You will review calls and emails against a clear standard, coach SDRs to close the gap between where they are and where they need to be, and hold the team accountable to activity and results targets.
This is a hands-on role. You will listen to calls, read sequences, give specific feedback, and track whether that feedback changes behavior. Hire Overseas is a small business, so there is no large enablement team behind you and no established playbook for every situation. You will have a high degree of ownership and autonomy over how QA is run, how coaching is structured, and how SDR performance is measured. If you have managed or coached outbound SDRs, can give direct feedback that actually changes results, and want a role where your decisions visibly move the number, this role is a strong fit.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
This role requires availability during US business hours
Work directly with the founders of a fast-growing offshore staffing company
High-ownership role that grows as the SDR team grows
What You'll Work On
Call and Email QA
Review recorded cold calls and outbound email sequences against a defined scorecard
Score consistently, document findings, and track quality trends for each SDR and across the team
Build and refine the QA scorecard, call framework, and messaging standards with the client's sales team
Spot patterns in objection handling, targeting, and copy quality and turn them into team-wide fixes
SDR Coaching and Development
Run regular one-on-one coaching sessions grounded in specific call and email examples
Give direct, specific feedback and follow up to confirm behavior actually changes
Run live call listening, role-plays, and short team trainings on messaging, objection handling, and tools
Onboard new SDRs to the client's playbook, product positioning, and tech stack
Performance Accountability
Track daily and weekly activity, connect rates, and meetings booked against targets
Hold SDRs accountable to clear expectations through documented check-ins
Escalate performance concerns early with evidence and a recommended path forward, such as a coaching plan or a replacement
Report on team performance to Hire Overseas leadership and the client on a regular cadence
Client Alignment and Process
Work with the client's sales team to keep messaging, ICP, and quality standards current
Feed insights from QA back into scripts, sequences, and targeting
Maintain scorecards, playbooks, and coaching notes so quality does not depend on any one person
Requirements
What You Bring
Prior experience as an SDR manager, sales coach, team lead, or call and email QA reviewer in outbound sales, ideally in a high-volume or BPO environment
Hands-on cold calling and cold email experience so your feedback is credible to the people receiving it
A track record of coaching reps to measurable improvement, including a specific example of a rep whose results changed and what you did to change them
Ability to give direct, specific feedback without softening it into noise
Strong written and spoken English
Data-driven with comfort in CRMs, call recording tools, dashboards, and spreadsheets
Comfortable operating with autonomy in a small business where processes are still being built and the answers are not always handed to you
Available to work full-time during US business hours
Nice to Have
Experience managing SDRs or outbound teams at a BPO or offshore sales operation
Familiarity with sales engagement and call recording tools such as Apollo, Outreach, Salesloft, or Gong
Experience managing distributed teams across time zones
Experience with SMB-focused B2B…