💼 Operations Manager
🌎 Open to Latin America: This role is open to candidates based in Latin America.
🏠 Remote
About Our Client
Our client is a fast-growing consumer goods brand with distribution across DTC, wholesale, Amazon, and US retail. US production, inventory, fulfilment, and logistics run through an outsourced 3PL and co-manufacturing partner, with an Australia-based team and a US Operations Director overseeing the overall plan.
About the Role
We're looking for an Operations Manager to own the day-to-day delivery of US production, inventory, fulfilment, and logistics through the 3PL and co-manufacturing partners. You'll set daily priorities, hold partners accountable to their commitments, resolve operational issues end to end, and give the Operations Director accurate reporting and practical recommendations.
This is a hands-on ownership role. You are not coordinating from a distance: you're the main day-to-day point of accountability for the 3PL and co-manufacturer relationships, multi-channel fulfilment, inventory accuracy, and financial controls.
Responsibilities
Lead the day-to-day relationship with the 3PL and co-manufacturer, aligning priorities, confirming commitments and deadlines, and holding partners accountable for delivery
Report on dispatches, aged orders, production, stock, and risks, including sales run rates against forecasts with variances flagged
Investigate missed commitments with evidence, drive recovery actions, and escalate capacity gaps and stockout risks before commitments are missed
Turn the approved production plan into agreed daily and weekly schedules, tracking actual units by SKU and component availability
Keep production jobs, purchase orders, receipts, and records accurate in Cin7, and document and resolve quality complaints with corrective actions
Manage DTC, wholesale, Faire, Amazon, and retail fulfilment, keeping PO versions, routing, BOL, ASN, and EDI records current
Resolve overdue, partial, replacement, and unscanned orders, and track domestic freight through to customer delivery
Coordinate stock counts and month-end reconciliations, and resolve discrepancies across Cin7, the 3PL's warehouse system, Shopify, Faire, and Amazon
Check 3PL, co-manufacturing, and freight charges against approved rates, document errors and losses, and give Finance accurate shipment costs and invoice follow-up
Improve recurring workflows to reduce manual effort and errors, document procedures, and verify AI-assisted outputs
Analyse fulfilment and freight costs by channel and check packaging and shipping assumptions for new products and bundles
What We're Looking For
5+ years in fulfilment, logistics, inventory, or production, including experience managing US operations with US-based 3PLs, co-manufacturers, domestic carriers, and US retail and Amazon requirements
At least 2 to 3 years at manager level as the main day-to-day owner of an outsourced 3PL relationship, covering priorities, SLAs, stock accuracy, invoice checks, and partner accountability
At least 2 to 3 years at manager level as the main day-to-day owner of a co-manufacturer relationship, covering production scheduling, packaging, quality checks, and corrective actions
Evidence of independent ownership, such as a partner transition or turnaround you led, KPIs you were accountable for, disputes and credits you recovered, or escalations you brought with a recommendation
Confident with Cin7 or a comparable inventory system, Shopify, and 3PL warehouse management systems
Multi-channel fulfilment experience across DTC, wholesale, Amazon, and US retail, including routing guides, BOL, ASN, and EDI
Strong reconciliation and reporting skills with excellent Excel or Google Sheets
Clear, confident written and spoken English
Nice to Have
Experience in consumer products manufactured, warehoused, and shipped across multiple channels
Background in organic, health, or beauty consumer goods
Experience with month-end operations reviews and presenting KPI results…