- Pay
- $18–24k
- Where
- Latin America · Remote · Remote
- Level
- Mid
At Near , we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
This is a fully remote contractor role to work for our US-based clients.
Responsibilities
Deliver superior customer service to clients, customers and stakeholders
Communicate with vendors to ensure accurate & timely fulfillment activities
Process/enter orders
Invoice orders once shipped
Resolve issues/inquiries from clients (e.g., delivery error)
Maintain accurate inventory levels for assigned clients within ERP system
Ensure compliance with state regulatory requirements
Work closely with other departments to complete cross-functional tasks
Manage a shared email box with team
Perform other duties as assigned
Requirements
1-2+ years within a customer service-related industry
Currently based on either Argentina or Colombia
An exhibited passion for customer service
Demonstrated success in delivering results & proactively overcoming obstacles
Excellent oral and written communication skills
Committed to being a team player
Capable and interested in building relationships with team and clients
Proficiency with Microsoft Office (i.e., Word, Excel)
Familiarity working in an ERP system
High level of attention to detail
Perks - What's in it for you
Compensation range: $18,000–$24,000 USD per year. Please note that the final offer may vary based on the candidate's seniority, specific skill set, and performance throughout the evaluation and interview process
2 weeks PTO + US Holiday
Company-provided laptop
Training in the customer's specific systems and industry
Collaborative environment where no one is afraid to ask for help and managers are always willing to lend a hand
Thrive in a fast-faced environment where there's always something new to learn