- Where
- Latin America · Remote · Remote
- Level
- Mid
Customer Success & Account Management
About Near
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the role
This is not an open role for a specific company today. By applying, you'll join our Customer Success & Account Management Talent Pool and be considered for future opportunities that match your background.
If your background fits what our clients typically look for, we'll reach out when a matching opportunity becomes available.
Roles in this pool usually include
Customer Success Manager, Technical CSM, Account Manager, Amazon/Marketplace Account Manager, Implementation Manager, Revenue Operations Manager.
What We Usually Look For
5+ years of experience in Customer Success, Account Management, or client-facing roles with ownership of a book of business.
Strong English communication skills.
Experience working with U.S. clients is highly valued.
Proven track record of improving retention, renewals, upsells, or client satisfaction (NRR, churn, NPS/CSAT).
Experience running onboarding, QBRs, and escalations with senior client stakeholders.
Comfort with CRMs and CS tools (HubSpot, Salesforce, Gainsight, or similar).
Bonus: SaaS or technical product experience, agency account management, or Amazon/marketplace experience.
Why join our talent pool?
Early access to new Customer Success and Account Management openings.
Interview opportunities with high-growth U.S. companies.
Long-term remote roles with competitive USD compensation.