- Where
- Latin America · Remote · Remote
- Level
- Mid
About Us:
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Role: We are looking to add an experienced IT Support Specialist to our US client's growing team. This position serves as a primary point of contact for end users requiring technical assistance. The ideal candidate is customer service-oriented with a solid technical foundation and a desire to grow within IT.
Key Responsibilities:
Serve as the first point of contact for end-user technical support requests
Handle incoming requests via phone, email, and web submissions in a professional and timely manner
Diagnose and resolve end-user incidents and service requests efficiently
Communicate technical concepts clearly to non-technical users
Deliver high-quality, user-focused support that meets established service expectations
Participate in on-call rotations, including occasional coverage during weekends or holidays
What We're Looking For:
1+ year of experience in a technical support, help desk, or customer-facing IT role
Demonstrated ability to resolve Tier 1 technical issues across common enterprise environments, including operating systems, productivity suites, communication tools, mobile devices, and identity management platforms
Strong communication and collaboration skills
Proficient English level
Perks -- What's in It for You?
Competitive compensation in USD, commensurate with seniority, skills, and interview performance
Generous PTO + US holidays
On-the-job training and skill development
Dynamic and collaborative work environment
Career growth opportunities
Schedule: to be defined. Share your availability and we'll do our best to adapt to your preferred schedule.