#IND123
Customer Service Representative – Call Center (Guest Services Agent)
Location : Tampa, 33607 – This position is onsite
Pay: $20 hr.
Type : Direct hire
Schedule: Must be open to department hours Mon-Sun 5:00 AM – 12:00 AM (Midnight) EST
Schedules are assigned in 3-month periods, you will be assigned after training
Training schedule : M-F, 9:00 AM to 5:00 PM EST for (2) weeks
Target start date: October 26, 2026
Career outlook: F REE FOOD! 401k with match, excellent standard benefits and room to grow with the organization.
Position Overview
We are seeking a high-performing Customer Service Representative to support a fast-paced, high-volume operational environment. This role requires handling frequent inbound and outbound calls while simultaneously managing order entry, data documentation, and multiple systems.
Success in this role depends on the ability to work quickly and accurately across multiple platforms, manage competing priorities, and maintain strong attention to detail in a structured, production-driven environment .
Key Responsibilities
The Guest Services Reps are responsible for taking emails and Phone calls from Private plane meal orders ( ex. Taylor swift will be flying to Paris and she wants three steaks, caviar and Champagne for her flight- GSA will enter her order into the system and internal team will ensure her catering order is processed on time).
Accurately process orders, requests, and updates across multiple systems
Navigate between CRM, order entry, and workflow systems simultaneously
Document all interactions in real time while maintaining accuracy and compliance
Manage multiple tasks and priorities in a fast-paced, time-sensitive environment
Coordinate with internal teams to ensure timely and accurate service delivery
Resolve customer issues and escalate when necessary
Meet productivity, accuracy, and performance metrics
Requirements
Experience in a high-volume call center OR high-volume data processing environment
Proven ability to manage multiple systems and tasks simultaneously
Strong data entry skills with a high level of accuracy and attention to detail
Ability to work in a fast-paced, metrics-driven environment
Strong written and verbal communication skills
Ability to follow structured processes and maintain compliance standards
Open availability required (5:00 AM – 12:00 AM schedule range)
High school diploma or equivalent
Background check and drug screening required
Preferred Experience
Call center experience (inbound/outbound)
Experience with CRM, order entry, or case management systems
Background in high-volume customer service, healthcare, or operations environments