- Pay
- $45–65k
- Where
- Tampa, FL, US · USA · Remote · Remote
- Level
- Mid
Customer Service Agent - Licensed 2044 or 220
Location: Fully Remote - Must live in the greater Tampa Bay area
Pay: Depending upon skills and experience (Bilingual: Spanish/English)
$45,000 - $65,000 yearly plus commission
Cross-sell opportunities will be 10% of the agency earned commission paid quarterly
Type: Direct hire
Schedule: M-F, 8/8:30 AM -5/5:30 PM
Summary: This is a service focused role, not sales-focused.
Job description :
Provide exceptional customer service to new and existing Property & Casualty insurance clients, responding to inquiries by phone, email, and in person while supporting customer retention.
Assist customers with personal and/or commercial insurance coverage, policy changes, renewals, payments, claims, and other policy-related questions.
Identify new business opportunities through account rounding and cross-selling while helping customers understand available insurance products and coverage options.
Resolve customer concerns promptly and professionally while maintaining accurate policy information and delivering a positive customer experience.
Nice to have:
Bachelor's degree or equivalent
Bilingual: Spanish/English
Requirements:
Must have (3)+ years of personal lines insurance experience
Must have active FL 2044 or 220
Must be MS Office proficient including MS Excel
Must have valid FL Driver's License
High school diploma or equivalent
Background check required
Credit check required
Drug screening required