- Pay
- $22/hr
- Where
- Fort Lauderdale, FL, US
- Level
- Mid
Position Title: Medical Front Desk Receptionist / Patient Experience Expert
Start Date: ASAP
Contract (potential to become permanent based on performance)
Location: Oakland Park, FL 33334
Schedule: Schedule: M 7:45a-2p (can park onsite), Tu-F 7:45a - 5p (must park offsite; shuttle will take them to/from clinic)
The company provides lunch for all staff members from Tuesday-Friday, so no need to bring lunch unless you prefer to.
Hourly Rate: $22 per hour
Attire: Your dress attire should adhere to company policy dress code which is royal blue-colored scrubs. If you don’t have royal blue-colored scrubs wear any color scrubs until your company bought uniform scrubs come in.
Job Duties:
The Patient Experience Expert I (Front Desk Receptionist) is to provide a welcoming first point of contact and ensure accurate patient registration, scheduling, and communication so that patients experience timely, respectful and coordinated access to care.
Provide professional, confidential assistance to patients
Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.
Verify and updated patient insurance information and eligibility during check-in
Accurately explaining billing policies, insurance coverage and patient financial responsibilities.
Ensures compliance with federal and state billing regulations and clinic policies
Collaborate with Revenue Cycle Management (RCM) Team to resolve discrepancies and ensure payments are posted accurately.
Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.
Respond to patient inquiries regarding billing, insurance and payment in a timely manner.
Assist with other front desk duties including answering phones and managing patient paperwork.
Must Haves: High school diploma or GED equivalent
1–2 years of experience in medical receptionist/patient scheduling
1–2 years of experience working with EMR systems (ECW preferred)
1–2 years of customer service experience
Background check is required
Drug screening is required
Education verification is required to go perm