#IND123
Patient Services Representative
Location: Tampa, 33607 - This position is onsite
Pay: $18.00 per hour
Type: Contract to hire
Schedule:
Summary: Conduct directly observed urine drug screenings, monitor for irregularities or inappropriate activity, read test results in the presence of the client, and obtain required signatures.
Job description:
Provide administrative support to assigned programs, including managing reception operations, answering incoming calls, assisting visitors, coordinating appointments, and maintaining organized records.
Meet with patients and guardians to review insurance benefits, establish fee agreements, assist with enrollment and admission paperwork, and collect applicable fees and copayments.
Verify insurance eligibility, obtain initial authorizations, including Medicaid coverage, and accurately document benefits, coverage details, and required government documentation in the electronic health record (Welligent).
Schedule initial and recurring patient appointments, proactively resolve scheduling conflicts, communicate with staff regarding patient benefits, and generate daily and weekly operational reports.
Deliver excellent customer service to patients and visitors, maintain accurate electronic health records, assist with laboratory coverage and urinalysis testing as needed, and perform additional administrative duties as assigned.
Expectations:
85% of all appointments that are cancelled withing 48 hours will be backfilled.
99% of copays will be collected at the time of service.
Intake paperwork will be processed same day of service.
Dropped call rate will be less than 2%.
All calls are answered by the 3rd ring.
Will have 99% accuracy in E.H.R on entering information.
100% of required trainings will be completed within specified time frames.
All client financial and demographic information will be refreshed at each visit.
100% of all confirmation calls will be completed prior to 48 hours of service.
Nice to have:
Experience in substance use/mental health setting
Requirements:
Must have (1) year of previous customer service/related administrative office experience.
Must have basic MS Office proficiency including: Excel, Access
Must be male: This position requires working directly with an exclusively male population in situations involving personal privacy and sensitive services. Male applicants are required based on a bona fide occupational qualification (BFOQ), subject to applicable federal and state employment laws.
Must have basic math skills, be able to communicate effectively verbally and in-writing
High school diploma or equivalent
Background check required - Level II
Drug screening required