Company Introduction:
We’re home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.
HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."
Job Summary:
We are seeking an experienced technology leader to join Cloud Platform Services as Vice President, Cloud Operations. The role will lead the Cloud Operations, with end-to-end responsibility for the stable, secure, resilient and compliant operation of cloud platforms supporting HKEX’s business-critical applications.
The successful candidate will oversee production operations across HCS, AWS, Alibaba Cloud and Google Cloud Platform (GCP), and drive the adoption of automation and Infrastructure-as-Code to improve operational efficiency and control. The role will work closely with Cloud Architecture, Cloud Engineering, application development and support teams, cyber security, risk and other technology teams, taking ownership of operational requirements, production acceptance and ongoing service management for cloud capabilities supporting HKEX’s critical applications.
Job Duties:
Job Responsibilities
Lead the Cloud Operations team , ensuring effective day-to-day operation and delivery of cloud platforms and services.
Ensure the availability, stability, performance, security and resilience of cloud environments supporting critical applications.
Establish and maintain effective observability , including monitoring, logging, alerting, service health dashboards and proactive identification of service degradation.
Govern capacity and performance management , including utilisation monitoring, demand forecasting, service quotas and capacity planning for critical workloads.
Oversee platform lifecycle management , including security patching, vulnerability remediation, version upgrades, technology obsolescence and end-of-support risks.
Lead major incident and problem management , coordinating technical recovery, stakeholder communication, root-cause analysis and preventive actions.
Ensure effective change, release and production-readiness controls for new and enhanced cloud services.
Maintain cloud operations in accordance with HKEX technology standards, security requirements, risk appetite and applicable regulatory requirements , consistent with the risk-aware operating principles in the existing Cloud Platform Services hiring profile.
Oversee backup, disaster recovery and operational resilience , including regular recovery and failover exercises for critical services.
Drive adoption of IaC and automation across cloud operations to improve reliability, compliance and efficiency. Partner with Cloud Engineering to develop core automation capabilities where required, while owning operational requirements, production acceptance, support readiness and ongoing BAU processes.
Manage cloud vendors and service providers, monitor service performance and ensure timely resolution of operational and service issues.
Provide clear management reporting on service health, incidents, capacity, patching, vulnerabilities, lifecycle risks and operational compliance .
Develop team capabilities and promote a strong culture of service ownership, risk awareness, collaboration and continuous improvement .
Qualification Requirements
University degree in Computer Science, Information Technology, Engineering or a related discipline.
Substantial experience in cloud infrastructure, technology operations, production support, Site Reliability Engineering or IT service management , including leadership responsibility.
Proven production support experience with enterprise cloud platforms is essential , preferably across AWS, Alibaba Cloud, GCP,…