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This position may be based in either the firm’s global operations center in the Tampa Bay area or our Dallas office.
General Description:
The Knowledge Transformation Manager is responsible for the organization, quality, and ongoing maintenance of the firm's Knowledge Bank and related knowledge assets. The role leads the development of taxonomies, metadata standards, and content structures that allow attorneys to efficiently locate, evaluate, and reuse the firm's most valuable precedents, forms, model documents, and practice resources.
Working closely with attorneys, practice groups, and Knowledge Management colleagues, the Manager leads the identification, collection, and curation of high-value content and serves as the steward of the Knowledge Bank. To ensure curated content is readily accessible, the role applies practical experience with enterprise and/or semantic search to understand how metadata, content structure, and indexing influence search results; analyze search data to identify gaps; and collaborate with vendors and technology colleagues to ensure Knowledge Bank content surfaces reliably in search and AI-enabled tools.
Key Responsibilities and Essential Job Functions:
Knowledge Bank Management and Content Curation
Manage the ongoing organization, maintenance, and quality of Knowledge Bank content, including precedents, forms, model documents, checklists, and practice guides.
Serve as the Knowledge Management team's primary subject matter expert for the Knowledge Bank platform, iManage Work, Insight+, and associated technologies.
Develop and oversee content lifecycle processes, including review, curation, update, archiving, and retirement of outdated material.
Establish and implement quality assurance processes that ensure the accuracy, consistency, and usability of Knowledge Bank content.
Maintain documentation, standards, and best practices for knowledge capture and organization that support the long-term sustainability of knowledge resources.
Partner with Information Technology and vendors to implement enhancements that improve content management, discoverability, and reuse.
Attorney Engagement and Knowledge Collection
Partner directly with attorneys and practice groups to identify, collect, and curate high-value precedents, forms, model documents, and other knowledge assets for inclusion in the Knowledge Bank.
Conduct outreach to content owners and subject matter experts to obtain new materials and keep existing content accurate, current, and relevant.
Drive attorney engagement with the Knowledge Bank by promoting content contribution, participation in review initiatives, and best practices for accessing relevant knowledge.
Deliver training, guidance, and search tips that help attorneys find and use Knowledge Bank content effectively.
Taxonomy, Metadata, and Knowledge Architecture
Design, develop, and maintain general and practice-specific taxonomies, metadata standards, and classification frameworks for Knowledge Bank content.
Partner with attorneys, practice groups, and the Knowledge Management team to define and refine taxonomies and metadata as practice needs evolve.
Translate business and knowledge requirements into scalable content structures and metadata models that support both browsing and search.
Align Knowledge Bank taxonomy and metadata with firmwide classification standards so content is consistently tagged across repositories.
Findability, Enterprise Search, and AI Retrieval
Ensure Knowledge Bank content is structured, tagged, and indexed so that it surfaces reliably in iManage search, the firm's enterprise search platform, and AI-enabled tools.
Partner with enterprise search administrators and Information Technology on content-source integration, indexing priorities, promoted results, and relevancy improvements for Knowledge Bank content.
Analyze search analytics,…