About the Role:
Lead the property management division, ensuring operational excellence, financial performance, and owner and tenant satisfaction across the portfolio. The Director of Property Management will provide strategic oversight and leadership, driving efficiencies across property management operations and asset managers. Your focus will be threefold:
1) Maximizing Owner Success: This includes retaining current owners, attracting new ones, and encouraging portfolio growth through
exceptional service that anticipates their needs, optimizes the financial performance of their properties, and fosters a seamless ownership experience.
2) Optimizing Asset Value: You'll implement strategies to maximize the overall value of Westward360's property portfolio.
3) Building a High-Performing Team: You'll lead and develop a team that delivers efficient operations, ensuring all efforts contribute to achieving company goals.
Schedule: 50% at the office, 50% at home. There are some required in-office days for in-person meetings.
Salary: $120,000 - $130,000
Responsibilities:
Operational Oversight
Oversee all aspects of property management operations, owner and tenant relations, leasing, compliance, and financial management of the asset.
Ensure properties are maintained to the highest standards, addressing issues promptly to minimize downtime and costs.
Strategic Leadership and Execution of Vision
Assist with implementing the strategic vision for the property management division, aligning with the company's objectives and market opportunities.
Lead change management initiatives to adapt to market dynamics and drive continuous improvement in operational processes.
Establish and implement a system for tracking progress towards the vision and operational goals, ensuring consistent improvement and successful execution of the vision.
Team Leadership and Development
Join the collaborative development and take responsibility for implementing strategies, directives, policies, and procedures for the company’s Single-Family Rental (SFR) and Multifamily real estate portfolio.
Leads, mentors, and develops a high-performing management team, including property and asset managers, to achieve operational excellence.
Manage and oversee recruiting, hiring, retention, training, and development of the property management team members for Multifamily and SFR Divisions, including oversight of the leasing product.
Promote a culture of accountability, professional development, and high performance through effective recruitment, training and cross-training, and retention strategies.
Create a collaborative team environment where members are encouraged to support each other, ensuring seamless operations and continuity in service delivery when someone is absent.
Develop and coordinate operations infrastructure and workflow systems, including SOP, policy and procedures, training programs and manuals, risk management procedures, performance reviews, and talent recognition programs.
Property Maintenance and Operations
Coordinate with property managers to ensure all properties are maintained to high standards, promptly addressing repair and maintenance issues, and optimizing cost-effectiveness.
Develop and implement strategies to maximize property revenue and minimize vacancy rates. This could include initiatives like preventative maintenance to reduce repair costs and extend asset life, implementing tenant retention programs, and optimizing rental pricing strategies.
Maintain high occupancy rates through effective leasing strategies and market positioning. The goal is to improve tenant acquisition and retention by responding to market demands with appropriate practices.
Implement strategies to maximize owner and tenant satisfaction and retention, reducing turnover costs and stabilizing rental income, demonstrating a focus on long-term relationships and service excellence.
Collaborate with internal maintenance departments and other service teams to enhance company…