Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Princeton BMW has an outstanding opportunity for a Product Genius to join their team and the Holman family.
The BMW Genius serves as a product and technology expert, helping customers understand and enjoy all the features their BMW has to offer. This role supports customers throughout the sales and delivery experience while providing exceptional service before and after purchase.
What will you do?
Educate customers on BMW products, features, and technology
Assist with vehicle demonstrations, test drives, and deliveries
Explain features including navigation, Bluetooth, personal settings, warranty, roadside assistance, and maintenance
Support Sales Consultants throughout the customer experience
Ensure vehicles are prepared for a seamless delivery
Follow up with customers after purchase to answer questions and ensure satisfaction
Maintain up-to-date knowledge of BMW products and technology
Introduce customers to the Service team and assist with initial service needs
What are we looking for?
2+ years of customer service experience preferred
Strong enthusiasm for BMW, automotive technology, and customer service
Excellent communication and interpersonal skills
Self-motivated, professional, and team-oriented
Ability to learn and clearly explain vehicle features and technology
Valid driver’s license with a strong driving record
Luxury brand, product, or marketing experience preferred
Bachelor’s degree preferred, but not required
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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid…