At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Health Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
Retirement Plan
Paid Time Off
Tuition Reimbursement
Rental Support Representative
Holman UK | Permanent | £32,500 per annum | Hybrid working after your first 6 months
We have an exciting opportunity for a Rental Support Representative to join our growing team here at Holman UK.
For your first 6 months, you’ll work in the office five days a week. After that, you’ll move to our hybrid model: Tuesday to Thursday in the office, and Monday and Friday working from home. Please bear this in mind when applying.
In this role, you’ll deliver a high standard of customer service and operational support across the vehicle rental process. You’ll be a key point of contact for customers, suppliers and internal stakeholders, making sure rental requirements are fulfilled efficiently, accurately and in line with agreed service levels. You’ll support vehicle bookings, supplier relationships, customer reporting, compliance activities and issue resolution, while delivering a positive customer experience.
About Holman
Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things – about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!
Key Responsibilities
Act as the main link between customers and suppliers, responding to enquiries promptly and professionally and keeping everyone updated throughout the rental process.
Process and administer vehicle rental bookings accurately and on time, in line with agreed service levels.
Maintain accurate records on our business systems and prepare customer reporting.
Follow compliance procedures and quality standards, and suggest improvements to the way we work.
Investigate and resolve customer complaints and service issues, taking ownership through to resolution.
Escalate any concerns to the department Team Leader.
Carry out ad hoc tasks as required by the business.
What are we looking for?
We’re looking for someone with a positive, confident and approachable communication style who can adapt to customers, colleagues, suppliers and other contacts. As part of a small team, you’ll take ownership, think creatively and deal independently with a variety of situations. You’ll act as the link between our suppliers and our customers, using excellent questioning and listening skills to gather accurate information and deliver a great customer experience.
Essential
Experience working in a…