Operations Coordinator| Home Made
Join our Sales Operations team - a great first step into the world of Property Technology and Operations!
The Role
This is the role that keeps our field running. Every day, dozens of viewings need to be slotted to the right Sales Associate, in the right place, at the right time — then re-planned on the fly as agents call in sick, tenants cancel, keys go missing and renters run late. You are the person making hundreds of fast, sensible decisions that keep agents productive and customers happy.
Think of it as closer to dispatch or air-traffic control than to CRM administration. This is not a Salesforce-reporting, pipeline-analytics or classic “sales ops” role, it is live, hands-on coordination of people, routes and appointments in a fast-moving operation. If you love solving a good scheduling puzzle under pressure, you’ll love this.
With a mix of CRM management, project coordination, and process improvement, it’s a great role to develop operational skills.
Location: Southwark, London (office-based role - 1 day WFH post probation)
Salary: up to £28,000 - £32,000 depending on experience
Working Day and Time: Monday to Friday 9am-6pm, plus every other Saturday
Working with us:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!
To explore more about what we do, click here .
Role and Opportunities:
Include but not limited to…
Plan and optimise the day
Build each day’s viewing schedule across the Sales Associate team, allocating time-slotted, location-based viewings in the most travel-smart way.
Optimise routes and sequencing so agents spend their time in front of properties, not stuck in transit.
Prioritise sites, manage overbookings, and bring future viewings forward to fill gaps in the day.
Re-plan live as things change — agent sickness, cancellations, missing keys, late renters and access delays.
Book and confirm viewings
Create and book viewing requests (IPVRs / VVRs and IPVs / VVs) and keep them progressing in line with individual and team targets.
Confirm viewings with renters and access providers across phone, email, SMS and WhatsApp for Business.
Handle cancellations, planning requests and objection handling calmly and quickly.
Manage post-POI viewings, including booking and access.
Manage access and keys
Arrange and manage B2C and B2B access, chasing and troubleshooting access issues before they cost a viewing.
Own keys management; create, reschedule and bulk-upload access windows at scale.
Keep property readiness on track — videos, “in prep” status, EPC checks and feeder reconciliation.
Keep the CRM clean and the data honest
Maintain CRM data integrity so every record is accurate, current, and shared with the right parties.
Manage blocked time, listings and offer creation, and support system and process testing .
Report, improve and grow into more
Own and report on KPIs, build and monitor dashboards, and surface trends the team can act on.
Identify process improvements and automation opportunities, document SOPs, and support new site launches.
As you progress: window design, rota management, escalation ownership, recruitment and training.
About You:
An excellent prioritiser; you can quickly distinguish between what’s urgent, what’s important and what can wait when multiple issues land at once.
Calm under genuine pressure; the plan changes every hour, and you stay composed.
A natural puzzle-solver who enjoys optimising routes and untangling competing constraints.
Able to find the least-bad solution when every option is imperfect — that’s much of the job.
Comfortable juggling multiple competing priorities at…