WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness
POSITION SUMMARY
The Senior Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. In their previous work experience, they have demonstrated the ability to meet deadlines, prioritize multiple requests and apply critical thinking to resolve business and system problems. They are able to assess the impact of changes on all upstream and downstream applications, systems and processes.
They will work closely with partners from all departments to understand the complexities of their business problems. Working with both business and technology teams, they will identify opportunities for improvement and recommend solutions where the Bank's IT systems can be used to achieve operational and strategic goals. They will work with the Bank’s business partners to help prioritize requests and provide continuous status updates throughout the delivery process.
MAJOR ELEMENTS OF THE ROLE
Evaluates, analyzes and prioritizes change requests.
Participates in change request reviews and discovery sessions with business users.
Recommends business process enhancements and be a driver for business process change through technology solutions.
Reviews business processes and elicit business requirements through whiteboard sessions, process flows and statements of work.
Liaises with internal customers to support system enhancements throughout the development lifecycle.
Works with Business Systems Analysts to address change requests from the business and questions on documented requirements.
Coordinates IT delivery releases and provides delivery status updates.
Documents test scenarios for business users and conducts User Acceptance Testing walkthroughs and labs.
Reviews system enhancements with business users and obtains delivery sign-off.
Documents system changes and provides user training on new functionality.
Leads project retrospectives and analyze lessons learned.
Participates in peer reviews of business analyst deliverables.
Liaises with external vendors to provide internal system support.
SKILLS AND EXPERIENCE REQUIRED
Post-secondary education or a technology-related diploma, with 5-8 years experience in business analysis.
Experience in eliciting requirements, creating, analyzing, and validating detailed functional specifications, and user acceptance testing.
Experience working with internal clients at all levels and departments.
Familiarity with project management techniques.
Understanding of financial and banking concepts including mortgages, interest rates, property appraisals, credit assessment and mortgage products.
Experience working in Salesforce would also be considered an asset.
WORKING CONDITIONS UNIQUE TO JOB
Hybrid work environment/ 3 days a week in the office
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make…