Our client is a well-established a purpose-driven Commonwealth organisation undergoing a period of continued growth and development across its people, systems and service delivery functions.
The organisation plays an important role in delivering services to communities across Australia and is committed to building a capable, inclusive and high-performing workforce.
You’ll join a collaborative People team where integrity, accountability, service excellence and continuous improvement are highly valued.
The Opportunity
This is a great chance to grow your HR and payroll career in a role.
Working within the People Helpdesk, you’ll be one of the key points of contact for employees and managers, providing practical and timely advice across HR, payroll, leave and employment-related enquiries.
You’ll have the opportunity to build your knowledge across a broad range of people processes, work with systems including Aurion, and develop a strong understanding of how HR and payroll services operate within a complex organisation.
What makes this role particularly appealing is the opportunity to do more than simply process transactions.
You’ll contribute to improving processes, developing knowledge resources, supporting system changes and helping create a consistent and positive employee experience.
For someone who enjoys solving problems, working with people and getting things right, this is a role where your attention to detail and customer service skills will genuinely make a difference.
The Role
Reporting to the Assistant Director, People Helpdesk, you’ll be a first point of contact for HR and payroll support, making sure staff and managers get accurate, timely help.
You’ll be:
Providing first-contact support to employees and managers across HR and payroll matters
Responding to enquiries relating to pay, leave, employment conditions, recruitment processes and HR policies
Processing routine HR and payroll transactions accurately and in accordance with established procedures
Maintaining employee records and process transactions using Aurion and associated systems
Assisting employees and managers with Aurion self-service functions, including leave, timesheets and payroll forms
Monitoring and actioning Helpdesk tickets within agreed service levels
Identifying and escalating complex, sensitive or unusual matters to senior officers or specialist teams
Maintaining accurate records and documentation to support quality assurance and audit requirements
Contributing to the development and maintenance of Knowledge Base Articles, standard responses and procedures
Assisting with testing, training and implementation of new HR and payroll processes
Working collaboratively across the People team to ensure consistent and timely service delivery
Supporting broader administrative and operational activities across the People function as required
The Ideal Person
You bring solid HR and payroll experience, ideally gained in the Australian Public Service or a similarly regulated environment, and you take pride in getting the detail right the first time .
You’ll bring strong attention to detail, sound judgement and the ability to interpret policies, procedures and routine HR and payroll information in a practical way.
Experience working with Aurion or a similar HR/payroll system will be highly regarded, as will experience within the APS, Commonwealth Government or another complex and regulated environment.
Just as importantly, you’ll be comfortable dealing with a diverse range of employees and managers and will understand the importance of providing a professional, respectful and timely service.
You’ll be organised and comfortable managing competing priorities without losing sight of the detail.
You’ll naturally look for ways to improve processes, share knowledge and make things easier for both your colleagues and the people using the service.
A collaborative approach, strong communication skills and a genuine willingness to learn will see you thrive in this…