Salesforce Functional Lead
Location: Riyadh or Jeddah, Kingdom of Saudi Arabia
At Horizontal Digital, we hold ourselves to one key belief: you're only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond the easy answers and create websites, apps, portals and other experiences that solve customer needs for ambitious companies in intuitive and empathetic ways. We make this standard a reality by fusing strategy, data, design and technology to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock Arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show Hustle
We're not ones to sit on our hands and wait. We anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace Change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.
Elevate Empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never Settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
About the role
We're looking for a Salesforce Functional Lead based in Saudi Arabia to shape and lead the functional design of a large-scale Salesforce programme for a major enterprise client in the Kingdom.
You'll need the confidence to lead cross-functional teams, the ability to partner with other project leads, and the client advocacy skills to manage stakeholders at every level of an organisation. You'll bring a strong passion for experience strategy, experience design and digital platform development, and a track record of running substantial client projects and driving success at account level.
You'll be at your best building today's agreed solution while also making the case for tomorrow's next step. You enjoy working through the complexity that large digital programmes bring, and you inspire and motivate your team every day to do compelling, commercially successful work.
What you'll do
Client leadership
Act as Functional Lead on the engagement, making sure delivery succeeds on scope, deliverables, budget, client satisfaction, business outcomes and team engagement
Become a trusted advisor to the client, keeping communication open and guiding efforts to manage and exceed expectations
Build and sustain strategic client relationships, and run programmes that draw out and answer the client's needs
Anticipate the client's needs, concerns and input, and argue for high-ROI solutions, even where they challenge current thinking on process, systems and customers
Understand the client's business, internal dynamics, industry and competition, so you can bring the right solutions at the right time
Run the account proactively: spot opportunities, foresee risks and stay ahead of them while actively contributing account growth
Functional delivery
Align platform capabilities with business goals and strategy
Translate business requirements into functional requirements, and guide their implementation in line with business goals
Work with a multi-disciplinary team of project managers, designers, developers, architects and business experts to produce bold ideas and deliver efficiently
Contribute to deliverables such as digital roadmaps, MVP definition, feature prioritisation, requirements documentation, UX recommendations and agile delivery reviews
Train the client's team so they adopt the new system
Practice and growth
Mentor associate delivery team members
Explain Horizontal Digital's Salesforce practice capabilities, offerings and value
Contribute to practice thought leadership, offerings and innovative approaches to client solutions
Take part in practice events and training, keep your certifications…