At Houston Methodist, the Multi-Site Senior Medical Assistant, (Multi-Site Sr. MA) position is responsible for working at multiple sites, within multiple specialties and service lines. The Multi-Site Sr. MA is responsible for providing high quality support of patient care and services, while functioning as an expert and demonstrating highly competent knowledge in the more technical and advanced examinations and treatments. The Multi-Site Sr. MA must communicate appropriately and carry out delegated medical assistant level tasks for the assigned patient population, under the direct supervision of a Physician, APP and/or Registered Nurse. This position oversees appropriate scope of practice, (i.e. Hand Hygiene Validator, EMR super-user) as well as performing patient check in/check out functions, appointment scheduling, ensuring medical necessity compliance and verifying eligibility for care. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. The Multi-Site Sr. MA position assists with patient examinations, procedures, diagnostic studies, treatment, and dressing changes. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards as well as company policies and procedures.
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
EXPERIENCE Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline to include patient services representative experience.
LICENSES AND CERTIFICATIONS
Required Certified Medical Assistant through AAMA, NAHP, NCCT, NHA or Registered Medical Assistant or EMT and
BLS - Basic Life Support or Instructor (AHA) - American Heart Association
Preferred CPT – Certified Phlebotomy Technician (ACA)
SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments
Skill in developing and maintaining clinical quality assurance to maintain accurate medical records
Demonstrate a learning attitude toward solving problems, using good reasoning and judgment
Provide safe patient-centered, compassionate, and competent care
Proficient in computer skills for documentation and work-related purposes and the ability to utilize software systems such as the electronic medical record.
Completes required continuous training and education, including department-specific requirements. Maintain current certifications
Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public as well as strong customer service, phone, and scheduling skills.
Ability to work with peers in a team situation
Possess an understanding of the patient population as it relates to the clinical disease process
Proficient in computer skills for documentation and work-related purpose
Demonstrates advanced assessment competences appropriate for level of practice
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS Role models and promotes a positive work environment that actively assists interprofessional care team to achieve optimal department results. Makes…