This job is PRN-Night shift (6pm-6am) weekends and occasional weekdays and day shift as needed.
Job location: 6560 Fannin (on site)
*Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication
*Support diverse patient populations by delivering effective communication and culturally sensitive guidance throughout the care journey.
*Coordinate patient appointments, follow-ups, and referrals across departments and services
*Foster a positive patient experience by addressing concerns and helping resolve service-related issues
*Maintain accurate records and ensure timely updates in electronic health systems
*Collaborate with clinical and administrative teams to improve patient flow and satisfaction
*Bilingual in Arabic and English, with strong verbal and written communication skills in both languages, preferred.
At Houston Methodist, the Patient Services Specialist PRN position serves as an advanced, high-touch facilitator within Houston Methodist Global Patient Services, delivering concierge-level coordination and comprehensive navigation support for international patients and special constituencies across the continuum of care. This position operates beyond intake and transactional coordination, serving as the primary care journey coordinator from initial engagement through treatment, discharge, and follow-up, ensuring seamless integration of inpatient, outpatient, and physician office services. The Patient Services Specialist PRN position coordinates patient pathways across the continuum of care by exercising sound judgment within established guidelines. This position proactively anticipates obstacles, facilitates timely access to specialty and sub-specialty services, and ensures continuity across clinical, operational, and administrative teams. Serving as both patient advocate and operational liaison, the Patient Services Specialist PRN position strengthens communication between patients, providers, guarantors, and internal stakeholders while guiding patients through clinical processes and transitions. This position supports service recovery and escalates complex concerns when appropriate, exercising judgment in determining appropriate actions and escalating only when necessary, with accountability for driving timely and effective resolution of experience-impacting issues. In addition, the Patient Services Specialist PRN position supports relationship management with internal and external stakeholders, contributes to international program coordination and business development efforts, and partners with philanthropy initiatives through the Houston Methodist Foundation to enhance patient experience and organizational impact.
FLSA STATUS
Non-exempt
QUALIFICATIONS
EDUCATION Bachelor’s degree or an additional four years of relevant experience (in addition to the minimum experience required below) in lieu of degree
EXPERIENCE Five years of experience in a hospital or clinic setting required, preferably within a patient services, care coordination, or patient experience environment
KNOWLEDGE AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Proficiency in medical terminology
Comprehensive knowledge of physician referral protocol and hospital policies and procedures
Demonstrated knowledge of healthcare operations, including inpatient, outpatient, and physician practice workflows
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS…