Business Analyst Intern
Description -
Before applying: Please note that, to be eligible for this position, you must be currently enrolled at a university in Spain , remain enrolled until the end of the internship, and be eligible to sign an internship agreement with your university.
You must also be available to start the internship in February 2027 and continue participating in the program until June–July 2027 .
Role Purpose
The Business Analyst Intern supports the Customer Service organisation through structured business administration, operational reporting, data analysis, and AI-enabled improvement activities. The role helps strengthen day-to-day execution by improving visibility, coordination, documentation, and insight generation across the function.
This role is suited to an early-career individual who is interested in customer operations, business analysis, and the practical application of AI to improve efficiency, reporting quality, and decision-making.
Key Responsibilities
Support business administration activities across the Customer Service function, including meeting coordination, action tracking, document preparation, and follow-up management
Assist in maintaining operational trackers, governance records, reporting packs, and service performance documentation
Collect, clean, organise, and analyse data relating to customer service performance, including backlog, turnaround time, service trends, and customer experience indicators
Prepare recurring and ad hoc reports, dashboards, summaries, and presentation materials for operational and management reviews
Support root-cause analysis by identifying recurring themes, performance gaps, and operational issues requiring attention
Help document processes, standard operating procedures, and workflow updates to improve consistency and knowledge sharing
Apply AI tools to support data interpretation, summarisation, reporting efficiency, administrative productivity, and continuous improvement activities
Support the identification of automation or simplification opportunities within customer service reporting and administrative workflows
Work with internal stakeholders to gather information, validate data, and support customer service improvement initiatives
Contribute to special projects linked to service governance, operational excellence, and business process improvement
Capabilities and Skills
Strong interest in business analysis, customer service operations, and process improvement
Good administrative discipline and attention to detail
Analytical mindset with the ability to interpret data and identify practical insights
Interest in AI capabilities and digital tools that improve productivity and decision-making
Good written and verbal communication skills
Ability to manage multiple tasks in a structured and organised way
Working knowledge of Microsoft Excel, PowerPoint, and other business productivity tools
Willingness to learn, adapt quickly, and contribute in a team-based environment
Preferred Background
Studying toward or recently completed a qualification in Business Administration, Business Management, Analytics, Information Systems, or a related field
Exposure to reporting, data analysis, customer operations, or AI tools would be an advantage
Measures of Success
Accurate and timely reporting support
Strong follow-through on administrative and governance actions
Improved visibility of operational data and service trends
Contribution to process discipline and documentation quality
Practical use of AI tools to improve team efficiency and insight generation
Experience our benefits
Paid internship within a global, technology-driven company.
Join an international work environment with opportunities for learning, professional development, and networking across teams.
Flexible working schedule, with options for part-time (4 hours/day) or full-time (8 hours/day) agreements. The length of the internship ranges from 4 to 12 months .
Access to our intern community, including…