Customer Retention Sales Specialist
Description -
Job scope/summary:
The primary objective of the Customer Retention Specialist is to initiate, own, and close renewal sales opportunities through engaging with strategic end-user accounts and authorized HP partners within a defined region. You will be working within a close team environment, where you will be responsible for effectively managing HP’s end-to-end renewal business, from partner and account management through to order placement. The role requires active cooperation with multiple departments within the organization. Relationship building, strong interpersonal skills, and demonstrating a willingness to learn and adapt new skills are essential.
Additionally, the role demands a proactive approach to understanding market trends and customer feedback to drive continuous improvement in customer retention strategies. You will also be expected to contribute to the development of best practices and share insights with the broader team to enhance overall performance. This position offers a unique opportunity to make a significant impact on customer loyalty and long-term business success.
Job specifics/responsibilities:
Developing a comprehensive understanding of the service portfolio to successfully respond to customer and partner requests.
Performing against a financial quarterly target for the assigned territory.
Generating and driving the sales pipeline utilizing various CRM tools.
Managing up-sell and cross-sell opportunities.
Establish a trusted relationship with HP partners and strategic end customers.
Understand individual customer requirements to successfully drive deal proposals whilst working alongside the available Enablement resources.
Analyzing reporting of lapsed, current, and future renewal opportunities.
Providing accurate weekly forecasting and visibility into sales activity.
Engaging with HP Partner and End Customer Account Managers
· Collaborating with cross-functional teams to shape management strategy.
Key deliverables/accountabilities:
Understanding the service portfolio
Meeting sales targets
Leading negotiations
Managing forecasts
Using cross-sell and upsell techniques
Building trust relationships
Meeting job objectives
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Working relationships:
Internal
Global CRS Team
Business Analyst Team
Sales Enablement/Quoting Team
Service Sales Operations
Service Category Team
Order Management
Lead-to-Cash Team
Finance
HP Helpdesk
Sales Engineers
Account Managers
External
Channel Partners
Resellers
Strategic End Customers
Education (degree) and professional experience required:
University or College degree
Typically, 4-6 years of related experience (e.g. renewal sales, inside sales account management, pipeline management, technology sales).
Other requirements:
Demonstrable track record of sales success with strong selling capabilities, and an ability to process and retain large amounts of information.
Fluent in English- verbally and written at business level – Required
Working knowledge of German, French, Spanish - Preferred
Personal skills and qualities:
Strong communication and influencing skills;
Selling Techniques
Account Management
Excellent teamwork skills
Customer Relationship Management
Technical skills (procedures and documents the employee has to be acquainted with):
CRM Tools (Salesforce, or equivalent)
Microsoft Office, Excel, Word
Presentation Skills
Job -
Sales
Schedule -
Full time
Shift -
No shift premium (Costa Rica)
Travel -
No
Relocation -
No Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic…