Quality Program Manager (PLQPM)
Description -
Job Summary (Core Highlights)
This is an Expert- Level or Master-level, senior quality management role focusing exclusively on the PC industry. The incumbent must possess solid PC end-to-end full lifecycle quality management experience and cross-market business vision. Differentiated from general quality engineer roles, this position independently owns complex PC quality project governance, PC competitor quality benchmarking & analysis, and full-set AI quality strategy deployment for PC scenarios. The role leads cross-functional teams to drive quality system iteration, reduce PC product defect & after-sales failure rates, and empower core market competitiveness of PC products through systematic, data-driven, and intelligent quality management.
Key Job Responsibilities (PC & E2E Focused)
1. End-to-End PC Quality Governance & Escalation Resolution
Lead closed-loop resolution of critical PC quality anomalies, mass production failures, and escalated customer complaints covering the entire PC lifecycle from R&D design, SMT manufacturing, assembly, reliability testing, mass production delivery to terminal after-sales service. Evaluate quality risks based on PC shipment volume and market impact, drive cross-functional teams (R&D, manufacturing, supply chain, customer support, CO, after-sales) to implement corrective actions and ensure timely alignment with senior management.
2. PC Full Lifecycle Quality System Building & Optimization
Independently establish and iterate PC-specific end-to-end quality standards, workflows, and management systems . Continuously launch quality improvement initiatives for PC product design verification, supplier quality control, mass production process control, and terminal market quality management. Standardize PC quality management processes based on industry specifications and break traditional workflow barriers to achieve refined and standardized quality operation.
3. PC New Product Quality Risk Control & Market Competitor Analysis
Take charge of quality risk assessment and mitigation for PC new product projects (ME, HW, OS, completed management) in proposal, design, pilot, and mass production phases. Independently conduct in-depth PC industry competitor quality analysis , benchmark mainstream brands’ PC process standards, defect rates, after-sales systems, and market quality performance, professional analysis reports, and propose actionable optimization strategies to support differentiated PC product market competition.
4. Data-Driven Root Cause Analysis & Complex PC Project Independent Delivery
Leverage PC mass production, testing, and after-sales data to identify quality trend defects and process deviations. Independently complete root cause analysis for complex PC quality issues, formulate and deploy CAPA plans to continuously reduce PC failure and rework rates. Solely own and deliver complex PC quality projects including new product quality introduction, process upgrade, and mass production quality stabilization, independently coordinating cross-department resources and solving high-difficulty business challenges.
5. Independent AI Quality Strategy Deployment for PC Scenarios
Independently plan and deploy AI-enabled quality management strategies tailored for PC business scenarios . Research and implement intelligent applications including PC automatic quality inspection, process anomaly early warning, after-sales fault intelligent classification, and quality data intelligent analysis. Drive digital and intelligent transformation of PC end-to-end quality management and build an innovative AI quality system for PC products.
6. Team Leadership & Cross-Organization Collaboration
Manage internal quality engineer teams and external PC manufacturing & R&D partners, provide professional mentoring and performance management. Establish long-term quality collaboration mechanisms with PC component suppliers and OEM factories, drive continuous quality improvement…