Customer Experience Internship
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Who We Are:
Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program (Duration of 6 months but it can be subject of extension). Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment. During your internship you will not only apply these skills in the IT industry, but also acquire a range of abilities to contribute to the business whilst working alongside industry professionals. Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from senior managers who can help you in your future career.
Start Date : - Feb 2027
Location: Bucharest, Romania
What will you do:
As part of our Services Quote to Cash operations, you will be responsible for facilitating certain segments of the day-to-day operational processes related to front-end (customer support or sales support) and/or back-end (contract booking and activation, offer creation, renewal management, order booking or dispute management) activity in support of the organization’s business objectives. To do so, you will work closely with your peers in operations teams and/or regional business teams functions by utilizing organization’s tools and data infrastructure.
You will support activity related to particular team processes like customer order booking, order release, renewal activation, partner/sales request (tickets) management, etc.
You will support in resolving operational issues that may arise from the entire sales process flow (e.g., order status, return and delivery, invoicing, and post-financial sales schedules)
You will issue reports related to the assigned operational activity and analyse the data
You will request/ share data and coordinate actions with other teams and functions as guided by the process
You will ensures verification, functionality, business control and compliance with audit requirements aimed at securing HPE financially
What you’ll need:
Currently enrolled in a Bachelor or Master’s degree in Business/Economics
Good analytical and problem solving skills
Strong customer service mind-set
Result-oriented, self-started, able to achieve goals and objectives
Team player, communicative and flexible, quality mind-set
Fluent in English and any other language will be considered a plus
Have very good MS Office skills (Excel, PowerPoint, Word, Outlook)
What you can expect from us :
Initial extensive onboarding to support you with adjusting into the role
Ongoing learning and development throughout the duration of the program
Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
Competitive salary and great benefits
Great work-life balance…