Data Center System Admin - Windows/Virtualization
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. As a Level 2 System Administrator within the Bulgarian ITOC, your technical focus is to solve complex business systems and application problems for customers, acting as a critical escalation point for Level 1 support personnel.
You will apply developed subject matter knowledge to mitigate live infrastructure issues as they occur, solving problems of diverse complexity and scope. You will exercise independent judgment to identify and implement robust infrastructure solutions, taking the lead on daily operations and advanced configurations across our diverse Windows and hybrid-cloud ecosystem.
How you will make your mark:
Serve as the primary escalation point for complex Windows Server and virtualization-related incidents, providing expert technical support to customers and Level 1 engineers.
Troubleshoot and resolve issues across Windows Server environments, Active Directory, DNS, DHCP, Group Policy, file services, clustering, and virtualization platforms.
Investigate performance, availability, and stability issues affecting virtual machines, hypervisors, and supporting infrastructure.
Take ownership of critical incidents from identification through resolution, ensuring minimal customer impact and timely communication.
Collaborate with customers and internal teams to proactively identify risks and implement improvements that enhance system reliability and operational efficiency.
Lead technical troubleshooting efforts during major incidents and contribute to root cause analysis and preventive action planning.
Drive continuous improvement by documenting solutions, creating knowledge articles, and sharing best practices with colleagues.
Mentor junior engineers and provide technical guidance to help grow team expertise.
Participate in infrastructure projects, migrations, upgrades, and platform modernization initiatives.
Contribute to process improvements and automation opportunities using PowerShell and other administration tools.
Work within ITIL-based service management processes, including Incident, Problem, Change, and Knowledge Management.
Build trusted relationships with customers through clear communication and a strong focus on service excellence.
Partner with architects, engineering teams, and project stakeholders to deliver successful customer outcomes.
About you:
3+ years of experience supporting enterprise Windows Server environments.
Strong analytical and problem-solving skills with the ability to independently diagnose and resolve technical issues.
Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
Experience working in customer-facing technical support or managed services environments.
Ability to manage multiple priorities in a fast-paced operational environment.
Passion for learning new technologies and continuously developing technical expertise.
Experience mentoring colleagues and contributing to team knowledge…