Global OM Transformation, Process and Capability Lead
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you
What you will do
This role is responsible for driving enterprise-wide transformation initiatives across GreenLake and A&PS operations, with particular focus on:
Order Booking Transformation
E2E Process Architecture & Standardization
AI, Automation & Digital Enablement
Operational Visibility & Business Intelligence
Zero Touch Operations Strategy
Customer, Partner & Seller Experience Simplification
The individual will lead strategic programs across Operations, Finance, Business Units, Sales, Delivery and IT while influencing executive stakeholders and shaping the future operating model for Solutions Operations.
Key Responsibilities
Enterprise Transformation & Zero Touch Strategy
Drive the Solutions Operations Zero Touch transformation roadmap across Pre-Sales, Order Booking, Invoicing and End-of-Term value streams.
Define future-state operating models focused on simplification, standardization, automation and AI adoption.
Establish E2E process ownership, governance frameworks and transformation priorities across geographies.
Drive cross-functional simplification workshops and translate opportunities into executable transformation roadmaps.
Identify and eliminate process complexity, manual touchpoints and operational bottlenecks.
Digital, Automation & AI Leadership
Own automation and AI strategy across Solutions Operations.
Lead expansion of Order Booking automation platforms
Drive adoption of digital solutions that improve speed, quality, compliance and user experience.
Partner with IT and automation teams to scale intelligent workflow automation and predictive operations.
Establish governance and measurement of automation value realization and productivity outcomes.
E2E Visibility, Analytics & Business Intelligence
Lead development and evolution of enterprise operational visibility platforms and reporting capabilities.
Create executive dashboards providing proactive insights into bookings, invoicing, delivery, SNI, backlog, renewals and revenue acceleration opportunities.
Enable data-driven decision making through advanced analytics, KPI frameworks and executive storytelling.
Translate complex operational data into actionable business insights and leadership recommendations.
Process Architecture & Operational Excellence
Establish E2E process architecture, process inventory and operational standards across GreenLake and A&PS.
Drive process mapping, maturity assessments and touch analysis to identify improvement opportunities.
Implement best practices leveraging Lean, Six Sigma and Design Thinking methodologies.
Create scalable global processes…