Nonstop Support Engineer
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Job Description
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you'll do:
Responsibilities:
Successfully resolve technical issues for NonStop Hardware from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts and options
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process
Review and may resolve complex business issues
Add case resolution to KMS
Understand and utilise ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Partner frequently with the Sales Pursuit team
What you need to bring:
Education and Experience Required:
5years + working knowledge on HPE Hardware (HPE ProLiant Server, HPE Blade Servers, HPE Storage Technology, Aruba Networking etc.
(any exposure to NonStop Hardware is added advantage)
Excellent verbal and written communication skills
Excellent analytical and problem solving skills
Experience troubleshooting in a technical environment
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
Partners frequently with the Sales Pursuit team.
Ability to solve and document solutions for usage of other technicians and customers
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Ability to create knowledge
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become…