Services Business Process & Capabilities Lead
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.
What you’ll do:
Leads and develops process, solution(s) and capabilities over entire Services Quote to Cash lifecycle.
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive process and platform improvements.
Collaborates with Global HPE Operations functions, CSLV, Sales and Business Units on solutions, implementation and performance.
Responsible for revenue and margin contribution of one solution or related set of processes and capabilities.
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
Utilizes understanding of Services Partner business requirements to develop business case, validate the solution, and demonstrate services added value.
Leads key business initiatives in support of operational or financial improvement
Understands software development lifecycle and works in partnership with business and IT to develop capabilities.
What you need to bring:
Typically, 5+ years to establish proven track record in directly related Services Quote to Cash business.
Typically, first level university degree or equivalent work experience; advanced degree is a plus.
Knowledge and Skills:
Exposure and understanding of Agentic and Generative AI use in Operational processes
Exposure to development of automation tools using bots
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market.
General technical understanding of products and services
General knowledge and experience with Services S4 platform and other boundary applications such as Services CPQ, Renewtrak, Salesforce.com
Problem detection and analysis of root cause.
Leads teams to achieve results.
Proficiency with desktop applications and familiarity with financial reporting tools.
Moderate level of planning, project management and change management skills.
Proficiency with Process Improvement techniques.
Good communication skills.
Influence within same team and level.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You:
Health & Wellbeing
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