Overview:
This role provides routine customer service and administrative support, with daily interaction with customers ensuring that good customer relations are maintained through written communication and the phone. As part of a production-focused team, the ideal candidate will be comfortable managing a high volume of work while maintaining accuracy, professionalism, and a strong commitment to resolving customer needs.
Responsibilities include but not limited to:
Engage daily with our customers; policyholders, channel partners, distribution partners, and third parties through professional written communication and through the phone.
Research policies and products and provide customers with information to accurately respond to questions, resolve service needs, and support on administrative and policy change requests.
Understand, interpret, and clearly explain current policy agreements, features, values, policy status, and applicable procedures.
Facilitate a variety of customer and policy service requests, including premium payments, loan transactions, allocation changes, website navigation, transaction processing, and troubleshooting.
Manage workload by multitasking effectively, prioritizing competing responsibilities, and taking ownership of individual work to meet service level agreements, deadlines, and customer satisfaction
Qualifications:
Excellent verbal communication skills presenting a friendly and professional manner at all times
Strong attention to detail, maintaining accuracy while meeting deadlines
A genuine commitment to providing a positive service experience
Customer service focused mindset
Effective written communication skills, providing grammatically correct and concise correspondence
Ability to learn and articulate Individual Life products and procedures
Ability to work quickly and accurately under pressure while balancing urgent requests, routine responsibilities, and shifting business needs
Ability to work well independently and as a team member
Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business
Ability to work overtime upon request
Strong and collaborative team player
Securian Financial believes in hybrid work as an integral part of our culture. This position requires residence within a reasonable commuting distance (90 minutes) of our St. Paul office. Within that area, the role may be performed remotely or in a hybrid environment based on associate preference and business needs, and periodic in-person attendance may be required for training, onboarding, team collaboration, performance support, or other business-related activities.
Preferred Skills:
Team Player, Verbal Communications, Working Independently, Written Communication
The estimated base pay range for this job is:
$21.54 - $37.64
Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.
Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:
Paid time off:
We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian’s flexible leave programs…