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Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
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Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, Universal Dedicated delivers customized transportation and logistics solutions that help customers improve efficiency, service, and performance.
This position is based in Lake Orion, Michigan , supporting General Motors transportation operations . We are seeking a hands-on Operations Manager to oversee the daily execution of transportation activities while ensuring customer requirements, driver performance, safety standards, and operational objectives are consistently achieved.
What You'll Be Responsible For:
Lead the daily transportation operation supporting General Motors
Manage dispatchers, supervisors, drivers, and administrative personnel
Ensure all customer service, delivery, and operational performance expectations are consistently achieved
Coordinate daily route planning, fleet utilization, and driver scheduling activities
Monitor freight movement, service performance, and operational execution
Support driver recruiting, onboarding, training, coaching, and performance management efforts
Partner with customer representatives to resolve issues and maintain strong customer relationships
Ensure compliance with DOT regulations, company policies, safety standards, and customer requirements
Track and analyze key performance indicators (KPIs) related to service, safety, productivity, retention, and cost control
Investigate accidents, service failures, customer concerns, and operational disruptions
Manage labor planning, staffing levels, attendance, and workforce development initiatives
Support budgeting, cost control, and operational expense management
Identify and implement continuous improvement initiatives to improve efficiency and service levels
Maintain a strong operational presence and provide leadership across all shifts as needed
What We're Looking For:
5+ years of leadership experience in transportation, logistics, fleet operations, supply chain, or related operations
Previous experience managing drivers, dispatch teams, supervisors, and frontline employees
Strong understanding of transportation operations, dispatching, fleet management, and customer service expectations
Experience supporting automotive or dedicated transportation operations preferred
Strong leadership, communication, and employee development skills
Proven ability to solve problems and make decisions in a fast-paced environment
Experience managing operational metrics and driving performance improvements
Working knowledge of DOT regulations and transportation compliance requirements
Proficiency with Microsoft Office and transportation management systems
Bachelor's degree preferred but not required
Valid driver's license required