Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!
Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.
This position is based in Lake Orion, Michigan , supporting dedicated transportation operations for General Motors . We are seeking a highly organized and relationship-focused Supervisor Liaison to serve as the bridge between operations leadership, drivers, customers, and support teams. This role is responsible for ensuring clear communication, resolving operational issues, supporting workforce engagement, and helping maintain smooth day-to-day operations.
Key Responsibilities
Serve as a primary point of contact between drivers, operations leadership, and customer representatives
Support daily communication regarding route changes, customer requirements, staffing needs, and operational updates
Assist with driver onboarding, training coordination, and employee engagement initiatives
Follow up on attendance, scheduling concerns, and workforce-related issues
Investigate and help resolve operational, service, and customer-related concerns
Maintain accurate records, reports, and operational documentation
Support employee coaching, recognition, and performance discussions as directed by leadership
Assist with recruiting efforts, candidate interviews, and onboarding activities when needed
Ensure timely communication of company policies, safety initiatives, and operational expectations
Partner with supervisors and managers to promote a positive work environment and strong team culture
Coordinate with HR, Safety, Maintenance, and Operations teams to address employee and operational concerns
Support continuous improvement initiatives focused on employee retention, communication, and operational efficiency
Assist leadership with special projects, reporting, and customer requests as needed
Qualifications
Previous experience in transportation, logistics, operations, customer service, HR, recruiting, or supervisory roles preferred
Strong communication and interpersonal skills
Ability to build relationships with employees, customers, and leadership teams
Excellent organizational and follow-up skills
Ability to handle multiple priorities in a fast-paced environment
Strong problem-solving and conflict-resolution abilities
Proficiency with Microsoft Office, including Excel, Outlook, and Teams
Ability to maintain confidentiality and handle sensitive information professionally
Previous leadership or employee relations experience preferred
Bachelor's degree preferred but not required