LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com
ABOUT THIS OPPORTUNITY
Role Profile
Position: Customer Service Support
Job Location: Houston, TX
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
This position will be responsible for communicating with several areas that support the Customer Service Department. The role will require you to interact with key stakeholders in our business from customers to vendors to internal departments such as operations, sales and procurement. Outlined below are the tasks that you would be accountable for in this role.
Responsibilities
Must maintain 100% commitment to safety policies and procedures.
Answer phones and route inbound calls to the appropriately party.
Handle portal billing for assigned customer within district or districts.
Close out CSSR’s open quotes over 30 days or assigned time period.
Work with CSSR’s on issuing credits, rebills, QCFE’s and RGA’s when appropriate.
Handles expedite requests from customers on pending orders and answer inbound inquiries from customers about individual order status.
Responsible to see that all customer direct orders for district or districts are billed in a timely manner.
Continuously work on open order reports and thus decrease the late backlog.
Communicate with warehouse and production facilities, purchasing department, and vendors (when applicable) to make sure orders are shipped on time to customers.
Complete customer required material and order management platform updates pertaining to order management and invoicing.
Provides support to customer service when needed.
Process non-technical orders (such as failed digital orders) and provide update on their expected delivery times to the customers.
Participates in special projects that serve to promote operational improvement
Perform other duties as trained and qualified for.
Skills and Abilities
Proficient computer skills is a must. Applicants should possess the ability to interact with customers, and team-members in a professional manner.
Must have excellent communication skills, both oral and written.
Requires strong organizational and prioritization skills
Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure. Additionally, must be able to perform calculations using whole numbers, fractions and decimals.
Proficient computer skills including; MS Office, internet and email.
Minimum Qualifications
18 years of age or older
High School Diploma or Equivalent
1 year of prior work experience
Requires strong organizational and prioritization skills
Basic computer skills including MS Word, Excel, internet and email
Ability to perform basic math
Ability to work nights and weekends, as required
Ability to work overtime, as required
Reliable transportation is a must
Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
Preferred Qualifications
1-3 years of customer service experience in industrial distribution
Previous experience utilizing an ERP system
Product…