How you move is why we’re here. ®
Now more than ever.
Get back to what you need and love to do.
The possibilities are endless...
Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full time
Work Shift
Day (United States of America)
Compensation Range
The base pay scale for this position is $36.59 - $40.72. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing
Key Responsibilities
Patient Experience & Service Excellence
Provide courteous, compassionate, and professional service to patients, families, visitors, physicians, staff, and other customers across in-person and telephone interactions.
Manage complex, sensitive, or escalated patient questions and concerns using advanced communication, problem-solving, and service-recovery skills.
Explain complex registration, insurance, financial, and access information in a clear and respectful manner while adapting communication to the needs of the patient or customer.
Protect patient privacy and handle sensitive information with discretion in accordance with established confidentiality practices.
Serve as a resource to other Patient Access staff in addressing complex patient access and service concerns.
Serve as a Greeter at Welcome kiosk locations, as assigned, and support patient navigation and service recovery when needed. Scheduling, Pre-Registration & Registration Perform complex scheduling, pre-registration, registration, and related Patient Access activities using Epic and applicable departmental workflows. Independently investigate and resolve complex demographic, guarantor, registration, scheduling, documentation, and patient account discrepancies. Apply advanced knowledge of departmental procedures and registration requirements to situations that may fall outside standard workflows. Review complex patient records and registration information to identify missing, conflicting, or inaccurate information and determine appropriate resolution. Coordinate with clinical, administrative, and other operational partners to resolve complex scheduling and registration barriers that could delay patient care or service. Serve as a subject-matter resource to PAS I and PAS II staff regarding complex registration and scheduling processes. Perform advanced insurance verification and financial clearance activities involving complex eligibility, benefit, coverage, coordination of benefits, payer, or financial circumstances. Analyze complex insurance and coverage information and apply payer requirements, organizational policies, and available resources to determine appropriate resolution. Independently investigate discrepancies or barriers affecting patient access and coordinate resolution with payers, clinical departments, revenue cycle partners, and other…