A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
THE OPPORTUNITY:
Our service professionals play a vital role in supporting our clients with day-to-day account management, claims management, and underwriting services that ensure they have what they need to protect what matters most. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative insurance solutions.
We are seeking an experienced Account Manager to join our Employee Benefits Department. This role works collaboratively with the service team to provide provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day-to-day contact and provides resolution for client questions and issues.
DUTIES & RESPONSIBILITIES:
Develops client relationships with HR Manager/Directors as well as C-Suite
Develops a plan to meet client’s short and long-term needs throughout the year
Manages the RFP and marketing process
Collaborates with Producer in the renewal planning process
Advises and guides clients in compliance matters.
Manages and facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices.
Understands and can explain all aspects of carrier renewals for assigned clients
Maintains client relationships, supports client retention, maintains strong carrier relationships, and understands client needs.
Manages claims and coverage issue resolution for clients’ employees when elevated from HR.
Develops open enrollment presentations in Microsoft PowerPoint software for employees and HR Managers as needed.
WHAT YOU BRING TO THE TABLE:
hold a high school diploma/GED (college degree strongly preferred)
have at least 3+ years of related employee benefits, account-service experience within a brokerage environment
Knowledge of employee benefits and related legislation such as ACA, COBRA and HIPAA.
are currently licensed in good standing
have the confidence and demeanor to effectively interact with all levels within the organization
have strong organizational and communication skills
have a keen attention to detail
are computer literate - Microsoft Office Suite and Outlook
The expected salary range for this position is $33-$36/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
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What we offer you
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
A collaborative, high-performing culture with meaningful…