ABOUT US
At HUB International , we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
About the position:
The Senior Cash Application Associate is a key contributor within our Accounting Operations team, responsible for the accurate and timely processing of all incoming cash receipts across multiple payment types. This role requires a high degree of attention to detail, sound judgment, and a strong commitment to process integrity. The position operates in a fast-paced, high-volume environment where precision directly impacts downstream financial operations, carrier payment obligations, and policyholder coverage continuity.
Responsibilities:
· Review, identify, and apply all incoming ACH, wire, and EFT deposits on a daily basis with a high degree of accuracy and timeliness
· Reconcile online payment batch files (credit card and EFT) against actual bank deposit totals daily
· Process direct bill commission cash uploads; forward unmatched items and confirm posting in the applicable accounting system
· Log any cash that cannot be immediately identified on the unapplied cash tracking sheet the same day of receipt; distribute to defined stakeholder group daily
· Actively follow up on all unapplied cash items daily; document all contacts and steps taken and escalate items unidentified beyond defined thresholds to management immediately
· Perform daily reconciliation of entries posted in the accounting system against actual deposit detail to confirm accuracy of posting
· Maintain and reconcile the internal payments log daily as a key internal control; distribute cash posting completion communication with supporting reconciliation detail to stakeholders at end of each business day
· Execute return EFT processing per established procedures when returned items are received
· Review and approve outgoing ACH payments as required (secondary approval role)
· Utilize available remittance documentation and shared resources to identify and match incoming payments, including high-volume third-party remittances
· Engage cross-functional teams proactively to resolve payment identification questions
· Monitor and respond to the accounting email inbox in a timely manner throughout the business day; answer phone inquiries routed to the accounting team
· Maintain complete and accurate documentation for all cash transactions and research activities; support the ongoing development of formal cash application process documentation
· Research, track, and resolve cash application discrepancies; ensuring assigned tasks are completed within service level agreements
Qualifications:
· Required a minimum of 3 years of experience in cash application, accounts receivable, or a related accounting operations role
· High school diploma/GED required (College degree preferred)
· Demonstrated experience processing high-volume payment types including ACH, wire, EFT, and credit card
· Excellent attention to detail and accuracy in a high-volume, time-sensitive environment
· Strong organizational skills and ability to prioritize competing daily tasks effectively
· Demonstrated proficiency working with Microsoft Office; ability to work…