A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
Insurance Carrier Support & Research Specialist | Carrier Team Service Analyst
Meet the Carrier Management Team
The Carrier Management Team serves as the bridge between our insurance carriers and internal insurance accounting teams. We help ensure information is accurate, complete, and routed to the right people while building strong partnerships across the business.
We're a collaborative team that values knowledge-sharing, supporting one another, and continuous learning. This role offers a unique opportunity to gain exposure to multiple insurance accounting functions while developing expertise in carrier support, research, and problem-solving.
About the Role
As an Insurance Carrier Support & Research Specialist, you'll work closely with insurance carriers, brokers, and internal accounting teams to research inquiries, manage documentation-related requests, and support accounting operations through effective communication and follow-through.
This role is ideal for someone who enjoys investigating issues, connecting the dots, building professional relationships, and working as part of a supportive team environment.
What You'll Do
Research and manage carrier assistance requests, documentation inquiries, and escalations, ensuring timely and accurate outcomes.
Investigate missing, incomplete, or unclear commission documentation and coordinate resolution with the appropriate business partners.
Partner with insurance carriers and brokers to gather, validate, and communicate information needed to support accounting processes.
Serve as a liaison between insurance carriers and internal insurance accounting teams, helping ensure information is routed accurately and efficiently.
Identify trends, recurring issues, and process improvement opportunities, sharing recommendations that support operational efficiency.
Collaborate with team members on complex assignments and contribute to a supportive, knowledge-sharing team environment.
Support special projects and departmental initiatives that contribute to team and organizational goals.
What You'll Bring
2+ years of experience in a service- or support-focused environment where follow-through and responsiveness are key.
A professional certificate in business or a related field, or a degree preferred.
Strong research and problem-solving skills with the ability to take ownership of work through resolution.
Excellent written and verbal communication skills, including confidence interacting by phone and email.
Strong organizational skills with the ability to manage competing priorities and meet service-level expectations.
A collaborative, team-oriented mindset and a genuine interest in shared success.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $24.50 - $30.50 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s…