A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
THE OPPORTUNITY:
The Property & Casualty Claims Advocate II is a claims specialist, acting with a high degree of independent discretion, autonomy, and decision-making to provide support and advocacy to clients, Producers and carriers. This role facilitates a smooth interaction between the client and the carrier regarding property & casualty issues including claim reviews and ongoing claim issues. This role monitors ongoing property & casualty activity and alerts HUB Producer team to any potential claim or potential loss control issues.
DUTIES & RESPONSIBILITIES:
Provides initial and on-going advocacy on claims including detailed analysis,
interpretation, consultation and negotiation of coverage and reserves.
Prepares and presents claim reviews to clients on a periodic basis.
Prepares coverage arguments for client advocacy and for coverage positions as client
advocate.
Assist in Third Party Administrator (TPA) and insurance carrier selections.
Ensures client questions / concerns are addressed by claims department or Third
Party Administrator.
Interacts with clients by telephone and in person, on a periodic basis to deliver and
gather information.
Negotiates plans of actions and reserve reductions with insurers.
Assists producers in conducting claim with clients and carriers.
Analyzes loss history to identify risk reduction strategies for producers. Attend sales
presentations or renewal visits to present claims, programs for the reduction of risk, or
loss information to insureds.
Implements correction of errors of the carrier.
Keeps abreast of and apply a working knowledge of policy coverage in its application
to property & casualty claims.
Maintains accurate and organized claim files by appropriately documenting
conversations with clients and carrier representatives; updates all HUB computer
systems and automated agency management systems; ensures the accuracy of data.
Seeks continued knowledge and stays abreast of changes in the insurance industry
and other external conditions that may impact their clients. Makes appropriate
recommendations to clients in response to those changes; Attends industry related
continuing education training and courses.
Responsible for accessing and utilization of all claims related carrier on- line systems.
Performs other duties and projects as assigned.
QUALIFICATIONS:
High School Diploma / GED
5-7 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience
Property & Casualty License required
KNOWLEDGE / SKILLS / ABILITIES:
Proficient in claim adjustment process of Property, Casualty, Auto, Cyber, and Professional E&O claims.
Confidence and demeanor to effectively interact with all levels within the organization.
Computer skills including Microsoft Office Suite, Outlook and agency management systems.
Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Critical Thinking: Ability to use…