A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
THE OPPORTUNITY:
We are seeking an experienced Workers' Compensation Claims Advocate to join our dedicated team supporting a top producer with a diverse client portfolio. While restaurant clients represent our primary focus (from white-glove establishments to fast-food operations), this role also involves supporting clients across various other industries. The successful candidate will serve as a trusted advisor to our clients, helping them build robust WC programs while providing hands-on claims advocacy.
Key Responsibilities
Manage workers' compensation claims for clients from various stages of the claim’s lifecycle
Follow select claims from inception through closure, ensuring optimal outcomes for clients
Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests
Monitor claim reserves, settlement negotiations, and medical management decisions
Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed
Partner with clients across various industries to build and refine their workers' compensation programs
Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
Develop customized risk management strategies addressing unique exposures across different business operations
Provide guidance on return-to-work programs tailored to each client's operational environment and workforce needs
Conduct comprehensive claim reviews and present actionable findings to the client
Growth and Retention
Build and maintain strong relationships with client contacts, from HR managers to corporate risk managers
Collaborate closely with the dedicated claims director and account service teams to ensure seamless client service delivery
Participate in client meetings, renewal presentations, and strategic planning sessions
Serve as subject matter expert on industry workers' compensation exposures
WHAT YOU BRING TO THE TABLE:
Bachelor's degree from an accredited four-year institution
Minimum 7-10 years of experience in workers' compensation claims, risk management, or related fields
Deep understanding of California workers' compensation laws, regulations, and procedures
Experience working with insurance carriers and third-party administrators
Strong analytical skills with ability to interpret claim data and identify trends
Proficiency in claims management systems and Microsoft Office Suite
Experience working with restaurant, hospitality, or other service industry clients preferred
Exceptional communication and negotiation skills
Strong client service orientation with consultative approach
Ability to manage multiple complex claims simultaneously
Problem-solving mindset with attention to detail
Proven ability to effectively interact with all levels (including executives) within an organization
The expected salary range for this position is $100,000 - $110,000k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience…