ABOUT HUB:
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
THE OPPORTUNITY:
We are seeking an experienced Workers' Compensation Claims Advocate to join our dedicated team supporting a top producer with a diverse client portfolio. While restaurant clients represent our primary focus (from white-glove establishments to fast-food operations), this role also involves supporting clients across various other industries. The successful candidate will serve as a trusted advisor to our clients, helping them build robust WC programs while providing hands-on claims advocacy.
Key Responsibilities
Manage workers' compensation claims for clients from various stages of the claim’s lifecycle
Follow select claims from inception through closure, ensuring optimal outcomes for clients
Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests
Monitor claim reserves, settlement negotiations, and medical management decisions
Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed
Partner with clients across various industries to build and refine their workers' compensation programs
Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
Develop customized risk management strategies addressing unique exposures across different business operations
Provide guidance on return-to-work programs tailored to each client's operational environment and workforce needs
Conduct comprehensive claim reviews and present actionable findings to the client
Growth and Retention
Build and maintain strong relationships with client contacts, from HR managers to corporate risk managers
Collaborate closely with the dedicated claims director and account service teams to ensure seamless client service delivery
Participate in client meetings, renewal presentations, and strategic planning sessions
Serve as subject matter expert on industry workers' compensation exposures
WHAT YOU BRING TO THE TABLE:
Bachelor's degree from an accredited four-year institution
Minimum 7-10 years of experience in workers' compensation claims, risk management, or related fields
Deep understanding of California workers' compensation laws, regulations, and procedures
Experience working with insurance carriers and third-party administrators
Strong analytical skills with ability to interpret claim data and identify trends
Proficiency in claims management systems and Microsoft Office Suite
Experience working with restaurant, hospitality, or other service industry clients preferred
Exceptional communication and negotiation skills
Strong client service orientation with consultative approach
Ability to manage multiple complex claims simultaneously
Problem-solving mindset with attention to detail
Proven ability to effectively interact with all levels (including executives) within an organization
WHY CHOOSE HUB?
Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve…