Company Overview
Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Project Manager, CS Experience is a project and program management leader responsible for turning CS Experience priorities into coordinated, measurable execution. This role will manage complex, cross-functional initiatives across Customer Success, GTM, CS Strategy and Operations, Regional Operations, Enablement, Technology, Product, and other partners. The ideal candidate brings strong program-management discipline, excellent stakeholder management, and the ability to create clarity in ambiguous environments. They will establish operating cadences, manage dependencies and risks, prepare executive-ready communications, and ensure that programs move from strategy through delivery, adoption, and continuous improvement.
This position is an individual contributor role reporting to the Senior Director, Customer Success Experience.
Responsibility
Own integrated program plans, milestones, dependencies, risks, decisions, and outcomes across CS Experience initiatives
Establish and run program governance, including operating cadences, status reviews, RAID logs, decision logs, escalation paths, and action tracking
Provide hands-on support to CS Experience initiative leads by taking ownership of assigned project-plan activities and completing the deliverables needed to keep commitments moving
Coordinate execution across CS Experience, CS Strategy and Operations, Regional Operations, GTM, Enablement, Technology, Product, and other partners
Maintain a reliable portfolio view of priorities and delivery status, using Jira, Confluence, and related work-management tools as sources of truth
Facilitate working sessions and leadership reviews that drive decisions, resolve blockers, and keep teams aligned to outcomes
Prepare concise, executive-ready status updates, decision briefs, risk summaries, recommendations, and meeting materials
Drive launch readiness and operational adoption by coordinating communications, enablement, field feedback, stakeholder commitments, and post-launch follow-up
Build feedback loops with regional and frontline teams to validate requirements, identify adoption barriers, and inform program adjustments
Track delivery and adoption metrics, synthesize insights, and recommend corrective actions when programs are off track
Improve program-management standards, templates, workflows, and reporting so CS Experience can scale its operating model
Model Docusign’s Principles: Customer First, Deliver Results, Say What Matters, Own It, Make It Better, and One Team
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
5+ years of related experience with a Bachelor's degree or 3 years of related experience with a Master's degree
5+ years of experience in project management, program management, business operations, Strategy and Operations, or a…