About Hubexo
Hubexo provides data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo supports customers through project intelligence, eTendering, product information, market insights, and specification solutions.
Operating in more than 20 countries with over 2,500 employees, Hubexo empowers businesses to sell more efficiently, build sustainably, and stay ahead in an evolving construction landscape.
About the Product – LeadManager
LeadManager is a construction intelligence platform designed to help businesses identify, track, and win new projects.
The platform provides:
Comprehensive Project Leads – Access to construction opportunities across all project stages.
Market Trends & Analytics – Data-driven insights to support business growth strategies.
Key Contact Information – Direct access to developers, architects, contractors, and suppliers.
Customizable Alerts & Tracking – Real-time updates on project movements and customer activity.
Our Values
Dream Big – Set ambitious goals and continuously raise the bar.
Thrive Together – Collaborate, communicate, and celebrate success as one team.
Own It – Take accountability and drive meaningful outcomes.
Do the Right Thing – Act with integrity and make responsible decisions.
About the Role
The Customer Success Manager is responsible for managing and growing a portfolio of client accounts while ensuring high customer satisfaction, retention, and revenue growth.
This role focuses on building strong client partnerships, driving renewals and upsell opportunities, and ensuring customers achieve maximum value from Hubexo’s LeadManager platform.
You will work closely with cross-functional teams to deliver exceptional customer experiences while supporting long-term commercial success.
Key Responsibilities
Customer Relationship Management
Build and maintain strong, long-term relationships with customers.
Act as the primary point of contact for assigned accounts.
Understand customer goals, challenges, and business priorities.
Deliver consultative guidance to help clients maximize platform value.
Customer Retention & Growth
Develop and execute account strategies focused on renewals, retention, and growth.
Identify upsell and cross-sell opportunities within existing accounts.
Drive customer engagement and product adoption.
Proactively reduce churn risk through strategic account management.
Consultative Customer Success
Use a solution-focused approach to uncover customer pain points.
Provide tailored recommendations aligned to client objectives.
Support customers through onboarding, adoption, and ongoing engagement.
Account Health & Performance Monitoring
Monitor customer usage, engagement, and health metrics.
Analyze account performance to identify risks and opportunities.
Provide actionable recommendations to improve customer outcomes.
Renewal & Commercial Ownership
Manage contract renewals and commercial conversations.
Navigate negotiations and pricing discussions professionally.
Ensure retention targets and revenue objectives are achieved.
Stakeholder Management
Build relationships with decision-makers and senior stakeholders.
Confidently lead customer meetings and strategic discussions.
Influence customer decisions through insight-driven conversations.
Issue Resolution & Escalation Management
Manage customer concerns and escalations professionally.
Collaborate internally to resolve issues efficiently.
Maintain trust and confidence during high-pressure situations.
Cross-Functional Collaboration
Partner with Sales, Product, Marketing, and Support teams.
Share customer feedback to influence product improvements.
Contribute to continuous process and customer experience enhancements.
Reporting & Analysis
Maintain accurate CRM records and account updates.
Report on customer health, renewals, risks, and opportunities.
Track performance against retention and revenue KPIs.
General Responsibilities
Support ad hoc business requirements when…