Number of Vacancies:
4
Time Type:
Full time
Worker Type:
Regular
Proposed Interview Date:
Thursday, December 10, 2026
Hours of Work:
37
Hiring Manager:
Maureen Cook
Contact Number:
01482 613361
Job Description Summary:
3 x Full Time Permanent Positions
1 x Part Time Permanent Position (28 hours)
Interviews will take place on 10th and 11th December 2026
For an informal discussion about the role, please contact Nikki Kirk on 07710 114039
ROLE AND PURPOSE
To provide a comprehensive floating support service for older and vulnerable people living in the Council’s stock of sheltered accommodation to enable them to maximise their independence in the community and remain in their own homes through advice, assistance and support.
Responsible for the maintenance, security and health and safety standards of sheltered schemes and to assist in the promotion and development of the service including supporting but not accountable or responsible for the induction and training of new and returning staff. We have several posts available full time and 1 part time .
PRINCIPAL ACCOUNTABILITIES:
1. To promote and safeguard the welfare of children, young people and/or vulnerable adults.
2. To provide home visits, follow up support and an electronic contact service to sheltered housing tenants to give advice and support relating to accessing welfare benefits, social care and mental and physical health including assistance with form filling and personal correspondence as requested. Client information will be recorded and viewed on corporate management information systems e.g. Northgate and liquid logic.
3. To undertake checks on premises to ensure that buildings and communal equipment/furnishings meet excellent standards of cleanliness, security and health and safety and to actively promote the use of communal facilities this includes but is not limited to; granting access to CCTV materials when required, fire safety checks, completing fire safety logs and reporting any defects and issues and escalating to team leaders if further action is necessary.
4. Installation and maintenance of Lifeline and other assistive technology equipment including programming and connection and explaining its use to individuals and carers and liaison with suppliers and other installers.
5. To assess the support needs of tenants and potential tenants to make recommendations on the frequency and type of contact and liaise with other services to respond to customers individual needs and aspirations, including those customers who have additional or complex needs. To be available to provide information to, and at times to lend practical support to the area housing team in carrying out their tenancy management responsibilities, this may on occasion involve attending multi agency meetings.
6. To ensure all tenants are contacted in accordance with their agreed needs and that any services required are alerted, this may include emergency services, social care and health and may involve making appropriate referrals to other agencies. All contact must be recorded accurately and in a timely manner in the agreed format which may be paper based or electronic.
7. To support the team leaders to promote the sheltered housing service, this includes but is not limited to explaining the sheltered service to potential tenants, meeting them on site during the accompanied viewing that is conducted by the allocations team and providing information about the scheme’s facilities, layout and social interaction opportunities as well as the support service that is provided.
8. To ensure that service operation records are maintained and accurately updated within agreed timescales for example mileage forms and vehicle checks, health and safety reports and other such information which ensures the service is run efficiently and effectively
9. Liaise effectively with older people related services and housing services to respond to customers ’individual needs and aspirations and explore and promote…